PT. Nights and Weekend Customer Experience Manager

Michaels Stores; Annapolis (MD); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading company is seeking a part-time Nights and Weekend Customer Experience Manager to enhance customer shopping experiences. Responsibilities include managing front-end operations, leading events, and providing exceptional service. The role requires retail management experience and the ability to work flexible hours.

Qualifications

• Retail management experience preferred.

Responsibilities

• Manage front-end operations and ensure compliance with SOPs.
• Plan and execute in-store events and classes.
• Provide excellent customer service and resolve issues.

Skills

Customer Service

Retail Management

Job description

PT. Nights and Weekend Customer Experience Manager

Join to apply for the PT. Nights and Weekend Customer Experience Manager role at Michaels Stores.

Job Overview

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and legal requirements; manage store conditions and results.
2. Follow front-end policies and procedures; achieve KPIs and oversee team performance.
3. Plan and execute in-store events and classes.
4. Lead omnichannel initiatives and manage shrink and safety programs.
5. Assist with cash reconciliation, inventory processes, onboarding, and coaching team members.
6. Serve as Manager on Duty (MOD).
7. Provide excellent customer service, help locate products, and resolve issues.
8. Participate in truck unloading, stocking, and cross-training in custom framing services.

Preferred Skills and Experience

• Retail management experience preferred.

Physical and Work Environment

• Stand for long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings.

Additional Information

Applicants must meet legal requirements. Michaels is committed to diversity and inclusion, providing reasonable accommodations as needed.