PT Concierge - Sonterra

Franklin Park Senior Living; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Franklin Park Sonterra is seeking a friendly concierge to work at the front desk, serving as the first contact for guests and residents at our assisted living and memory care community in San Antonio, TX.

The role involves administrative support, customer service by phone and in person, and assisting with a variety of duties as needed. Starting wage depends on experience, with a rotating schedule and opportunities to learn daily.

Qualifications

• Must be comfortable using computers and phone systems.
• Friendly, personable, and respectful when assisting elders.
• Strong problem-solving and communication skills.
• Reliable, punctual and dependable.

Responsibilities

• Answer phone promptly and professionally and forward calls.
• Assist with mail and deliveries; sort and route.
• Support urgent staffing needs by contacting part-time staff.
• Help residents register for activities and sign in/out.
• Assist marketing with move-ins and data entry into the database.
• Relay service requests to maintenance and keep reception tidy.
• Create forms, run reports, and perform clerical tasks.

Skills

Computer savvy

Customer service

Interpersonal skills

Dependability

Tools

Microsoft Office

CRM/Database entry

Job description

Franklin Park Sonterra is seeking someone bright and personable to work at our front desk as a concierge to fill openings as needed.

We offer assisted living and memory care in a spacious and elegant environment with amenities such as an art studio and furnished courtyard.

As the person who is often the first contact for our guests and residents, the concierge must provide exemplary customer service both in person and by telephone. The concierge provides administrative support to various departments. Starting wage is depending on experience. Schedule will be on a rotating basis.

THINGS YOU WILL LOVE ABOUT THIS JOB:

• Variety of duties
• Beautiful working environment
• Making a difference in people’s lives
• The chance to learn something new every day

KEY DUTIES INCLUDE:

• Answer phone in a prompt and professional manner. Forward calls, provide requested information and/or take messages as needed. Expedite sales/marketing calls.
• Assist with outgoing and incoming mail and deliveries, including sorting and routing
• Assist with urgent staffing needs -- may help calling part-time and PRN staff to cover vacant shifts
• Obtain information for residents, assist them to register for activities or services, and ensure that they sign out and back in during absences
• Support marketing department by providing approved information to callers, assisting with move-ins, entering data into electronic database, etc.
• Communicate service requests to maintenance department
• Ensure that reception areas are kept tidy
• Create forms, run reports, do internet research, and complete other clerical duties
• Monitor and respond to the emergency response system
• Maintain thorough familiarity with emergency response procedures. Serve as communication liaison, phone 911 as needed; help direct and protect residents, up to and including evacuation.
• Handle security issues that arise
• Remain courteous, professional and helpful during situations where residents or others may be upset or dissatisfied. Resolve problem when possible, call on management to respond, and/or document incident/concern and report to administration.

REQUIRED QUALIFICATIONS:

• Computer savvy
• Personable and resourceful: sincere interest in working directly with elders
• Ability to problem-solve, and to help resolve questions and concerns
• Punctual and dependable

Franklin Park Sonterra is located at 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway. There is a bus stop 1 block away.

Franklin Park is dedicated to providing residential communitieswhere seniors and their families feel right at home immediately upon entering our doors. We're inspired by excellence and committed to "dedication in every detail".

Franklin Apartment Management is an EOE