Psychiatry Practice Operations Leader

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is hiring an Operations Coordinator for Psychiatry to manage daily operations, supervise staff, coordinate provider schedules, and oversee practice collections. This on-site role emphasizes service excellence, staff coaching, and budget adherence within a dynamic clinical setting.

You will ensure smooth patient flow, accurate data, and coordinated support for clinicians while maintaining high-quality care standards across the practice.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Responsibilities

• Supervise and direct front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee day-to-day office operations within budget guidelines.
• Manage providers’ schedules and optimize patient care hours for productivity.
• Schedule staff and allocate resources across hours to maximize access and satisfaction.
• Conduct cash management duties including co-pays, balances, and deposits.
• Ensure service excellence and perform service recovery when needed.
• Manage office and medical-surgical supplies within budget.
• Ensure accurate data collection and training for site staff.

Skills

Communication

Cash handling

Medical office workflow

Education

Bachelor’s degree or equivalent

3+ years related medical business experience

Tools

Medical software

Word

Excel

Job description

Northwestern Medicine is hiring an Operations Coordinator for Psychiatry to manage daily operations, supervise staff, coordinate provider schedules, and oversee practice collections. This on-site role emphasizes service excellence, staff coaching, and budget adherence within a dynamic clinical setting.

You will ensure smooth patient flow, accurate data, and coordinated support for clinicians while maintaining high-quality care standards across the practice.