Psychiatry Clinic Operations Leader

Family & Children’s Services; Norman (OK); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Family & Children’s Services in Norman, OK is seeking an operations leader to oversee the outpatient psychiatry clinic, ensuring efficient workflows and high quality care for children and families.

The role will develop policies, manage schedules, monitor KPIs, and collaborate with psychiatry, psychology, therapy, and support staff to sustain a patient-centered environment and continuous improvement. Strong communication and HIPAA compliance are essential in this on-site role.

Formación

• Must be a high school graduate or

Responsabilidades

• Oversee daily operations of the outpatient psychiatry clinic to ensure efficient workflows and service delivery.
• Develop, implement, and monitor operational policies, procedures, and best practices.
• Manage clinic schedules, provider templates, room utilization, and patient flow.
• Monitor KPIs including access to care, appointment utilization, no show rates, provider productivity, and patient satisfaction.
• Coordinate operational activities across psychiatry, psychology, therapy, care coordination, and support staff as applicable.
• Foster a positive, collaborative, and patient-centered work environment.
• Conduct performance evaluations and implement performance improvement plans when necessary.
• Develop staffing schedules and ensure adequate coverage.
• Promote employee engagement, retention, and professional development.
• Promote a welcoming, compassionate environment for children, adolescents, and families.
• Address patient and family concerns, complaints, and service recovery activities.
• Implement initiatives to improve access, communication, and overall patient satisfaction.
• Ensure confidentiality and compliance with HIPAA regulations.
• Ensure compliance with federal, state, local, and accreditation requirements.
• Support quality improvement initiatives and patient safety programs.
• Participate in audits and corrective action planning as needed.
• Support psychiatrists, psychiatric nurse practitioners, psychologists, therapists, and clinical staff in achieving productivity and quality goals.
• Assist with provider onboarding, credentialing, scheduling, and operational needs.
• Facilitate communication between providers and administrative teams.
• Identify opportunities to improve provider efficiency and reduce administrative burden.
• Collaborate with IT to resolve operational issues.
• Support business development and growth initiatives.
• Participate in strategic planning and service line expansion efforts.

Educación

Must be a high school graduate or

Descripción del empleo

Family & Children’s Services in Norman, OK is seeking an operations leader to oversee the outpatient psychiatry clinic, ensuring efficient workflows and high quality care for children and families.

The role will develop policies, manage schedules, monitor KPIs, and collaborate with psychiatry, psychology, therapy, and support staff to sustain a patient-centered environment and continuous improvement. Strong communication and HIPAA compliance are essential in this on-site role.