Psychiatric Practice Patient Access VA (Front Desk & Intake) - MWL

remote work; United States; Remote; USD 8,300 - 12,000; Full time

Job summary

HelpSquad is seeking an experienced Virtual Assistant to support a psychiatric practice, handling patient calls, appointment coordination, and intake guidance. This remote, full-time role requires clear communication, accurate documentation, and compassionate patient support.

You will guide patients through intake forms, explain policies, and assist with online documents while ensuring smooth Zoom connections and payment verification in Charm Health.

Qualifications

• Direct hands-on psychiatric practice front desk experience is required.
• Familiarity with psychiatric medications and common anxiety treatments.
• Knowledge of insurance concepts and benefits verification.
• Experience with electronic medical records, preferably Charm Health, and RingCentral.
• Strong verbal communication, professionalism, and ability to work independently.

Responsibilities

• Answer incoming calls, identify patient needs, respond to inquiries, and schedule appointments.
• Guide patients through the intake process and complete required paperwork.
• Assist with online forms such as medication history and other intake information.
• Explain policies such as cancellations and ensure patient understanding.
• Follow up with patients regarding late or missed Zoom appointments and assist with connections.
• Verify payments in Charm Health and flag overdue payments for follow-up.

Skills

Front desk experience

Verbal communication

Attention to detail

Independent work

Tools

Charm Health

RingCentral

Job description

About the role

HelpSquad is seeking an experienced Virtual Assistant to manage patient calls, coordinate appointments, and guide patients through the intake process for a psychiatric practice. This role requires clear communication, accurate documentation, and compassionate patient support while working remotely on a full-time schedule.

What you'll do

• Answer incoming calls, identify patient needs, respond to inquiries, and schedule appointments
• Guide patients through the intake process and complete required paperwork
• Assist with online forms such as medication history and other intake information
• Explain policies such as cancellations and ensure patient understanding
• Follow up with patients regarding late or missed Zoom appointments and assist with connections
• Verify payments in Charm Health and flag overdue payments for follow-up

What they're looking for

• Direct hands-on psychiatric practice front desk experience is required
• Familiarity with psychiatric medications and common anxiety treatments
• Knowledge of insurance concepts and benefits verification
• Experience with electronic medical records, preferably Charm Health, and RingCentral
• Strong verbal communication, professionalism, and ability to work independently
• Reliable, detail-oriented, and able to follow established procedures

For applicants in Nigeria

• The listing does not specify a timezone requirement; confirm during interview
• Remote work; company is U S based, but timezone expectations are not stated beyond Pacific Time in schedule
• The listing does not specify contractor vs employee status
• Pay range is listed as $6 to $9 per hour depending on experience; payment method includes Wise
• No visa or work-authorization details are provided; confirm eligibility if applying from Nigeria