Psychiatric Assessment Administrative Assistant

Human Resource Development Institute; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Human Resource Development Institute is seeking a full-time Psychiatric Assessment Administrative Assistant in Chicago, Illinois. This role involves management of the Psychiatric Assessment programs, including answering crisis calls, documenting responses, and preparing statistical reports.

The ideal candidate will have an Associate Degree and at least one year of administration experience. Responsibilities include maintaining records, providing administrative support, and ensuring efficient operation of the assessment line. Strong communication and organizational skills are vital for success in this position.

Qualifications

• Minimum of an Associate Degree and at least one year of experience in office administration.
• Experience applying various office clerical support functions.
• Detail-oriented and flexible with strong communication skills.

Responsibilities

• Receive and document calls for psychiatric assessments.
• Prepare statistical reports and handle information requests.
• Coordinate the mobile psychiatric crisis assessment line.

Skills

Reporting Skills

Administrative Writing Skills

Microsoft Office Skills

Managing Processes

Organization

Analyzing Information

Professionalism

Problem Solving

Supply Management

Inventory Control

Verbal Communication

Education

Associate Degree

Job description

Psychiatric Assessment Administrative Assistant

Full‑time

Human Resources Development Institute, Inc. (HRDI) is one of the largest behavioral health care agencies in the United States. HRDI provides services in alcohol and substance abuse prevention and treatment, mental health, youth prevention, family services, community health, case management, alternative youth education, HIV/AIDS prevention and education, corrective services, and gambling prevention and education. Our mission is to empower individuals, families, and communities to improve their quality of life and to influence public policy through the design and implementation of innovative, efficient, effective, and accountable behavioral health, social service, education, and economic development programs. Our vision is to set the standard for a comprehensive global system of behavioral health care and community services that utilizes the highest degree of excellence and best practices.

HRDI is seeking a Psychiatric Assessment Administrative Assistant to assist with the management of the Psychiatric Assessment programs including the preparation of outcome measures, reports and other documents. The Administrative Assistant will be responsible for answering the phones to the identified crisis and assessment line, documenting and listing all calls and beginning the process for mobile assessment between 8‑4 pm. The Administrative Assistant also takes messages and information during times of high telephone volume and provides front desk coverage in the absence of the Office Manager.

Job duties include:

• Receive calls requesting a TPRS Eligibility and Disposition Assessment and document the response time.
• Ensure that priority responses are provided to the Emergency Departments of community hospitals in Region 1 South.
• Document all evaluations completed and maintain these in a clinical record for the individual.
• Follow up with dispositions and referrals made to determine the number of individuals successfully linked to the recommended service.
• Along with the billing department, ensures that each individual determined to be eligible for TPRS is appropriately registered with the designated identifier in the DHS/DMH consumer registration/enrollment information system.
• Ensures that on a monthly basis a summary of the services and supports provided to each individual determined to be eligible for TPRS, including identification of those individuals served that were direct deflections from community hospital emergency departments and individuals discharged from other levels of care and specification of which level of care (such as CHIPS, state hospitals, crisis residential, substance abuse residential) are submitted to the DHS/DMH Regional Office.
• Provide high-level administrative support by preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
• Holds primary responsibility for answering the mobile psychiatric crisis assessment line and initiating the assessment process.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques.
• Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication.
• Minimum of an Associate Degree and at least one year of experience in applying office administrative functions and procedures; providing office clerical support within an office (i.e. composing and reviewing correspondence, maintaining an electronic filing system, greeting visitors, and experience utilizing various computer applications and software).
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be detail oriented and flexible.
• Ability to communicate effectively and serve as a liaison to primary referral sources, families, team members, school districts, community agencies, and signatory partners.
• Must have good communication skills and team relations to provide accurate handoffs in acute situations.

All your information will be kept confidential according to EEO guidelines.

Job Location