PSS Regional Manager - Northern California

Eurofins US Network; San Francisco (CA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Life and disability insurance

Paid vacation and holidays

Job summary

Eurofins Lancaster Laboratories is seeking an experienced operations leader to manage business operations for multiple scientific teams in Northern California. You will lead direct reports and collaborate with clients to align resourcing and technical needs while ensuring high-quality service in a GMP laboratory environment.

The role requires strong leadership, client relationship skills, and the ability to drive efficiency and quality, with local travel as needed and a commitment to

Qualifications

• Bachelor's degree in Biotechnical Sciences, Engineering, or related field or equivalent experience.
• 5+ years of experience leading direct reports.
• Pharmaceutical/clinical/GMP lab experience preferred.
• Strong client service and teamwork abilities.

Responsibilities

• Manage business operations for multiple scientific teams in Northern California.
• Lead direct reports and client interactions in technical settings such as laboratories or facilities.
• Collaborate with clients to meet resourcing and technical needs and ensure high-quality service.
• Oversee performance reviews, development, and staff coaching.
• Organize resources to meet deadlines and ensure quality and efficiency in lab operations.

Skills

Leadership

Client relationship management

Project management

Communication skills

Travel within CA

Education

Bachelor's degree or equivalent

Job description

San Francisco, CA, USA

Full-time

Company Description

Consider joining Eurofins Lancaster Laboratories where people are the most important element in our chemistry. Celebrating over 55 years of service, Lancaster Laboratories is a leading contract lab providing testing and research services in the environmental, pharmaceutical, and biopharmaceutical sciences to clients worldwide.

Eurofins Lancaster Laboratories, a nationally recognized laboratory, is seeking a highly motivated, experienced, team member to work in our Professional Scientific Services team.

Job Description

• Manage business operations for multiple scientific teams in Northern California
• Lead direct reports, group leaders and their teams, and serve clients in technical settings, such as laboratories or manufacturing facilities
• Collaborate with clients to meet their resourcing and technical needs and ensure PSS staff are performing high quality superlative service to contribute to our client operations
• Regular meetings with each direct report, the Eurofins department, and client management
• Disseminate administrative communications and policies
• Financial responsibilities as defined by the Director
• Demonstrate and promote the company vision
• Proactively plan and multitask to maximize productivity, drive efficiency and increased value for our clients
• Develop and meet all quality and productivity metrics, and demonstrate strong teamwork and collaboration
• Manage employee reviews, development, and performance process
• Coach and develop group leaders and staff to enhance their skills and ensure a strong succession plan for employee engagement and development
• Organize technical resources and staff to accomplish client goals within given deadlines
• Ensure adherence to highest quality and efficiency standards in laboratory operations
• Ensure coverage and maximize team performance through Operational Excellence to gain efficiencies and enhance value
• Proactively identify and manage risk to the business and to ensure operational resiliency
• Assist Senior Leadership with business operations, client and team governance, and new business development as needed
• Stays current in science and technology and consults knowledgeably with clients
• Foster morale and teamwork

Qualifications

• Bachelor's degree in Biotechnical Sciences, Engineering, or other related degree concentration, or equivalent directly-related experience
• At least 5 years of experience leading direct reports
• Scientific background with hands on laboratory experience in a pharmaceutical, clinical, or GMP laboratory setting
• Ability to travel locally within the Northern California area frequently. Other travel up to 5% of the time
• Demonstrate strong client service skills, client relationship management, and teamwork, and collaboration
• Regular attendance and punctuality
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Strong leadership, initiative, and teambuilding skills
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

The position is full-time, Monday-Friday, 8:00am-5:00pm, with overtime as needed.

• Target Compensation: $120-135k
• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.