PSS Regional Manager - Northern California

Eurofins; San Francisco (CA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with company match

Paid vacation

Paid holidays

Job summary

Eurofins Lancaster Laboratories is seeking a senior operations leader to manage multiple scientific teams in Northern California. The role requires directing groups, coordinating client service, and ensuring high-quality lab operations.

The position emphasizes leadership, collaboration, and adherence to GMP/pharma standards, with travel within Northern California and a strong focus on process improvement and risk management.

Qualifications

• Bachelor's degree or equivalent directly-related experience.
• 5+ years of experience leading direct reports.
• Scientific background with hands-on lab experience in pharma/clinical/GMP settings.
• Ability to travel locally within Northern California frequently (up to 5% other travel).
• Strong client service, relationships, teamwork and collaboration.
• Regular attendance and punctuality.
• Strong computer, scientific and organizational skills.
• Excellent communication (oral and written) and attention to detail.
• Ability to work independently and as part of a team, with self-motivation and adaptability.
• Willingness to learn new techniques, perform multiple tasks, and comply with company policies.
• Strong leadership, initiative and teambuilding skills.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Responsibilities

• Manage business operations for multiple scientific teams in Northern California.
• Lead direct reports, group leaders and their teams, and serve clients in technical settings.
• Collaborate with clients to meet resourcing and technical needs and ensure high-quality service.
• Hold regular meetings with direct reports, department, and client management.
• Disseminate administrative communications and policies.
• Handle financial responsibilities as defined by the Director.
• Promote the company vision and drive productivity and value for clients.
• Develop and meet quality and productivity metrics; support talent development and succession planning.
• Organize resources to achieve client goals within deadlines.
• Ensure adherence to quality and efficiency standards in lab operations.
• Mitigate risk to business and ensure operational resiliency.
• Support senior leadership with governance and new business development.

Skills

Leadership

Client service

Communication

Teamwork

Attention to detail

Adaptability

Self-motivation

Learning new techniques

Problem solving

Organizational skills

Independent work

Education

Bachelor's degree in Biotechnical Sciences, Engineering, or related field

Job description

Company Description

Consider joining Eurofins Lancaster Laboratories where people are the most important element in our chemistry. Celebrating over 55 years of service, Lancaster Laboratories is a leading contract lab providing testing and research services in the environmental, pharmaceutical, and biopharmaceutical sciences to clients worldwide.

Company Description

Consider joining Eurofins Lancaster Laboratories where people are the most important element in our chemistry. Celebrating over 55 years of service, Lancaster Laboratories is a leading contract lab providing testing and research services in the environmental, pharmaceutical, and biopharmaceutical sciences to clients worldwide.

Eurofins Lancaster Laboratories, a nationally recognized laboratory, is seeking a highly motivated, experienced, team member to work in our Professional Scientific Services team.

Job Description

• Manage business operations for multiple scientific teams in Northern California
• Lead direct reports, group leaders and their teams, and serve clients in technical settings, such as laboratories or manufacturing facilities
• Collaborate with clients to meet their resourcing and technical needs and ensure PSS staff are performing high quality superlative service to contribute to our client operations
• Regular meetings with each direct report, the Eurofins department, and client management
• Disseminate administrative communications and policies
• Financial responsibilities as defined by the Director
• Demonstrate and promote the company vision
• Proactively plan and multitask to maximize productivity, drive efficiency and increased value for our clients
• Develop and meet all quality and productivity metrics, and demonstrate strong teamwork and collaboration
• Manage employee reviews, development, and performance process
• Coach and develop group leaders and staff to enhance their skills and ensure a strong succession plan for employee engagement and development
• Organize technical resources and staff to accomplish client goals within given deadlines
• Ensure adherence to highest quality and efficiency standards in laboratory operations
• Ensure coverage and maximize team performance through Operational Excellence to gain efficiencies and enhance value
• Proactively identify and manage risk to the business and to ensure operational resiliency
• Assist Senior Leadership with business operations, client and team governance, and new business development as needed
• Stays current in science and technology and consults knowledgeably with clients
• Foster morale and teamwork

Qualifications

• Bachelor's degree in Biotechnical Sciences, Engineering, or other related degree concentration, or equivalent directly-related experience
• At least 5 years of experience leading direct reports
• Scientific background with hands on laboratory experience in a pharmaceutical, clinical, or GMP laboratory setting
• Ability to travel locally within the Northern California area frequently. Other travel up to 5% of the time
• Demonstrate strong client service skills, client relationship management, and teamwork, and collaboration
• Regular attendance and punctuality
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Strong leadership, initiative, and teambuilding skills
• Authorization to work in the United States indefinitely without restriction or sponsorship

The position is full-time, Monday-Friday, 8:00am-5:00pm, with overtime as needed.

Additional Information

• Target Compensation: $120-135k
• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.