(PSR) Patient Service Representative

New Horizon Family Health Services, Inc.; Greenville (SC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Annual Leave

Sick leave

Paid Holidays

2 annual bonuses after 1 year

Continuing education through SC AHEC

Employee discounts (Verizon, AT&T, etc

Public Service Loan Forgiveness (PSLF)

Medical insurance

Dental and Vision benefits

Flexible Spending and Health Savings

Voluntary Life Insurance

Short/Long Term Disability

403(b) Retirement Plan

Job summary

New Horizon Family Health Services, Inc. is seeking a Patient Service Representative to guide patients and visitors, manage registrations, and handle payments with care and accuracy. The role emphasizes courteous service and precise data entry in the EHR system.

The PSR will coordinate with the Practice Manager and ensure daily appointment scheduling, insurance verification, and patient records management in a supportive health care environment.

Qualifications

• Minimum of a high school diploma or equivalent.
• Customer service experience required.
• Preferred: Medical Office Training Certificate.

Responsibilities

• Greet and direct patients and visitors to the appropriate suite, department or person.
• Verify and update patient demographic information in the EHR system daily.
• Update insurance packages based on plan description and eligibility.
• Maintain daily patient appointment scheduling.
• Retrieve medical records requests as needed.
• Manage EHR bucket responsibilities including care summaries and no-shows.
• Complete monthly no-show report.
• Process Sliding Fee Discount eligibility per criteria.
• Handle payments and enter payments in the EHR system daily.
• Answer telephone calls and transfer as needed; forward messages promptly.
• Perform end-of-day tasks including deposits and prep for next day appointments.
• Ensure front desk and clinical staff communication is effective.
• Notify supervisor of suspicious activity around the center.

Skills

Customer service experience

EHR knowledge

Education

High school diploma or equivalent

Medical Office Training Certificate

Tools

Electronic Health Record (EHR)

Job description

About New Horizon Family Health Services, Inc.

New Horizon Family Health Services has been improving the health of the communities we serve since 1992. With locations in Greenville, Greer, and Travelers Rest in Upstate South Carolina, we are dedicated to providing quality, compassionate health care for individuals and families in need of a medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical care and related services.

Our medical staff provide primary medical, dental and behavioral health care to anyone in need of those services. We offer a range of health care services which include preventive care, as well as management of chronic medical conditions such as diabetes, arthritis, digestive disorders, and more. We accept private insurance, Medicare, Medicaid, and offer a sliding fee discount for those who qualify.

Exceptional care and patient satisfaction are at the heart of everything we do. We’re honored to support your health journey and strive to be your first choice for comprehensive, compassionate health care.

Job Summary

Under the direct supervision of the Practice Manager, Program Director or Program Coordinator, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed. The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception. This position maintains accuracy from start to finish of the registration and payment collection process. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

Duties Performed

• Greet and direct patients and visitors to the appropriate suite, department or person.
• Verify and/or update patient demographic information from patient registration forms into the electronic health record (EHR) system on a daily basis.
• Add, update, and verify insurance packages based on plan description and patient eligibility.
• Maintain daily patient appointment scheduling.
• Retrieve medical records requests, if necessary.
• Address and maintain EHR bucket responsibilities on a daily basis to include patient care summaries, no shows, ticklers, etc.
• Complete monthly no show report.
• Complete certification and recertification process for Sliding Fee Discount Program based on established criteria.
• Display math computation skills necessary for collecting payments and entering payments into the EHR system on a daily basis.
• Receive telephone calls and provide assistance as needed. Transfer calls to the appropriate department or person. Forward messages in a timely manner.
• Perform end of day tasks such as time of service deposit and preparation for next day appointments.
• All front desk staff are required to maintain effective communication between the front desk and clinical staff.
• Notify supervisor and/or management of presence of suspicious activity observed in or around Center property.

Qualifications

EDUCATION:

• REQUIRED:
• Minimum of a high school diploma or equivalent
• PREFERRED:
• Medical Office Training Certificate or other relevant education

Experience

• REQUIRED:
• Customer service experience.
• PREFERRED:
• Two (2) years experience in a medical office or other healthcare facility setting
• Working knowledge of an Electronic Health Record (EHR)

Benefits And Perks

• Automatic:
• Annual Leave
• Sick leave
• Up to 12 Paid Holidays plus your birthday
• Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
• Continuing education courses through SC AHEC
• Various employee discounts. I.e., Verizon, AT&T, YMCA, etc.
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Optional:
• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Accident and Critical Illness Coverage
• 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment

Mission

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

ICARE Values

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.

Community

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity Employer.