PSR III-Imaging Radiologist Workflow Specialist

University of Rochester; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

University of Rochester is seeking an Imaging Information Intake Specialist to support the UR Radiology department. The role includes triaging calls, coordinating image transfers, and serving as a clinical help desk for processing and efficiency. Schedule is Tuesday to Saturday with 7:30 a.m.

to 4 p.m. The team handles urgent, multi-site inquiries and ensures accurate demographics in all systems. Located at 601 Elmwood Ave, Rochester, NY, this full-time position offers the responsibility of

Responsibilities

• Provide first level Help Desk support for UR Physicians needing a Radiologist.
• Triage calls to the appropriate organ-based section.
• Handle STAT reads and urgent inquiries from regional hospitals.

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening: Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 500360 Imaging-Radiologist Workflow
Work Shift: UR - Day (United States of America)
Range: UR URCA 205 H
Compensation Range: $20.30 - $27.41

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

The Imaging Information Intake Specialist provides key support to the URM Radiology department. This team facilitates critical triage between other physicians and Radiologists, early identification and reporting of critical findings, as well as facilitates the image ingestion and distribution for outside providers and patients. The team serves as a clinical help desk for level 1 issue resolution for both process and clinical efficiency. The candidate should possess excellent customer service skills and ability to handle multiple incoming and critical situations simultaneously.

SCHEDULE

Tuesday-Saturday 7:30a-4p

ESSENTIAL FUNCTIONS

• Image Transfer and Image Intake Management
  • Fulfill requests from Providers of CD uploads to PACS and nominations on Powershare
  • Utilize Powershare for image transfer to Eview/EMR
  • Generate order of foreign study in RIS under SMH MRN and unique accession number
  • Nominate studies to PACS in Powershare using SMH MRN and accession number
  • Validates studies in eView to assure all images were sent and patient demographics are accurate
  • Obtain outside studies from other hospitals/Imaging sites when requested from Providers and/or Radiologists utilizing the Powershare application whenever possible
• Triaging calls to appropriate section
  • Provide first level Help Desk phone support for large group of UR Physicians in need of a Radiologist to answer questions related to patient care/diagnosis/treatment plan. Triage calls to the appropriate organ-based section on questions provided using critical thinking to assure you are meeting the customer's needs in a timely fashion.
  • Receive and triage phone calls of studies with no dictation in need of an urgent verbal read from all locations and ordering offices.
  • Triage calls from Physicians and/or ordering offices with questions. Call offices per request from the Radiologist to reach a provider who has a question regarding ordered exam while they are protocolling requests.
  • Receive, resolve, or triage if necessary regional hospitals / Urgent Care Centers inquiries for STAT reads.
• Ultra Mobile Imaging/Buffalo Pediatric/Auburn Hospital/Urgent Care Center read requests
  • Receive notification from site of image transfer to Powershare in need of STAT read
  • Perform patient registration in eRecord (HIS) and eView (RIS)
  • Nominate study from Powershare to PACS, entering UR Patient demographics MRN and Accession #
  • Monitor exam to meet expected turn-around time for dictation (UltraMobile:2 hours/ Buffalo Pediatric Urgent Care: 30 minutes/ Auburn Hospital: 60 minutes), escalated to appropriate organ-based reading section for read if necessary.
• Attorney/Subpoena requests for Digital images
  • Grant requests for digital images from law firm and subpoena requests ensuring all SOP and legal guidelines followed.
  • Provide invoice and receive and process payment.
  • Burn requested images, validate images and mail out CD
  • Scan packet once CD is mailed into Primordial
• Primordial dashboard
  • Monitor dashboard for critical results and/or significant findings reported by Radiologists:
  • Provide first hand response to Radiologists requests to contact Physicians to patch into Radiologist for STAT findings of patients Imaging studies performed at UR Medicine, Strong West, Science Park, Greece sports, Clinton Crossing Orthopedics, All UR Medicine Urgent Care Centers, Auburn, Noyes and FF Thompson.
  • Image QC's entered by Radiologists: communicate to modality section Supervisor. Monitor to assure Supervisor has addressed the QC and closes the job on Primordial to remove from the list.
  • Call results for all Hospitals listed above- "Clerical to call results" requests: Contact Physician and interpret results of imaging study of their patient. Triage phone calls to appropriate organ-based section if Physician is in need of speaking to a Radiologist for further evaluation of their patient.
  • Close significant finding or cleric