PSR Associate

CNS Healthcare; Pontiac (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision/Life insurance

Retirement plan with company match

PTO starting at 18 days

Paid holidays (16)

Parental leave

Student loan forgiveness eligibility

Job summary

CNS Healthcare is seeking a PSR Associate to support adults within a Clubhouse setting, promoting recovery through meaningful work and collaborative activities.

The role emphasizes engagement with members 1:1, teamwork with various units, and adherence to program standards. Strong customer service and documentation skills are essential, with some weekend/holiday shifts possible.

Qualifications

• High School Diploma or Equivalent required; some college preferred.
• Minimum 1 year experience working with adults with serious mental illness.
• Valid Michigan Driver’s license with good driving record.

Responsibilities

• Participate as part of a treatment and rehabilitation team to support program operations.
• Work within Clubhouse Units during the work-ordered day to assist members.
• Engage members 1:1 and provide coverage at Transitional Employment sites.
• Identify and create work opportunities for members in the Clubhouse.
• Provide transportation to members as needed.
• Maintain fidelity to Clubhouse International Standards and participate in required programming.
• Keep up-to-date with the Michigan Mental Health Code and Recipient Rights.
• Document accurately and on time; work independently and in a team.
• Demonstrate customer service while interacting with members, staff, and partners.
• Assist Clubhouse Supervisor and PSR Generalists with special projects.

Skills

Customer service

MS Office

De-escalation skills

Communication

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Do you have a passion for helping adults? Do you love working with adults? Are you looking for a great company with great benefits. CNS currently has a PSR Generalist role available. The PSR Associate is responsible for the daily operations of the Clubhouse, working side by side with members in a setting that promotes recovery through meaningful work. Read the full description below.

PSR Associate

PSR Associate plays a key role in supporting adults experiencing mental health symptoms by providing direct rehabilitative services. This position helps foster a culture of recovery, hope, purpose, connection, and opportunity within the program. Associates engage members in meaningful, growth-focused activities in alignment with MDHHS guidelines and Clubhouse International Standards for psychosocial rehabilitation. Associates are responsible for creating a workday environment that feels inviting, creative, and fulfilling for members—promoting participation, community, and a strong sense of clubhouse culture consistent with Clubhouse International Standards

Compensation Range

The starting pay for this position is $17.00 - $21.00 hourly rate, and is based on non-discriminatory factors such as skills and experience.

What’s In It For You

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

General Responsibilities

• Participate as part of a treatment and rehabilitation team to support effective program operations and service delivery.
• Work collaboratively within Clubhouse Units such as Food Service, Janitorial, Clerical, Employment, Transportation, and Member Services during the work-ordered day.
• Engage members 1:1 as partners in meaningful work; provide coverage at Transitional Employment sites when a member is unavailable.
• Take initiative in identifying and facilitating work opportunities for members within the Clubhouse.
• Provide transportation to members as needed.
• Ensure adherence to fidelity-based Clubhouse International Standards, including participation in weekend and holiday programming as required.
• Maintain a working knowledge of the Michigan Mental Health Code and Recipient Rights.
• Always uphold professional boundaries and consumer confidentiality.
• Complete all required documentation accurately and within established timelines.
• Work effectively both independently and as part of a team.
• Seek clarification or direction when needed to support program success.
• Demonstrate strong customer service skills when interacting with members, staff, partner providers, Home Operators, and community groups.
• Assist the Clubhouse Supervisor and PSR Generalists with special projects as assigned.
• Support and model customer service expectations.
• Utilize de-escalation skills to respond appropriately to confrontational, antagonistic, or hostile behavior.
• Participate in required staff development and mandatory CNS educational programs.
• Demonstrate competency in key dimensions for this classification, as defined by agency standards.
• Maintain proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and navigate electronic medical records effectively.
• Rotate with staff for evening/Saturday programs and designated holiday shifts.
• Perform additional duties as assigned.

Position Qualifications

• High School Diploma or Equivalent. Some college level courses are preferred.
• Minimum one (1) year experience in working with adults with serious mental illness.
• Valid Michigan Driver’s license and good driving record.
• Transportation or automobile accessibility with current auto insurance.
• Basic understanding of principles of psychosocial rehabilitation.
• Understanding of Michigan Mental Health Code and Recipient Rights.
• Excellent customer service orientation skills are necessary to deal effectively with various levels of agency personnel, outside customers, and community groups. Working knowledge of applicable

Preferred Education, Skills And Experience

• Some College level courses preferred

About CNS Healthcare

• CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.
• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values!