PSR Associate

Cns-Healthcare; Pontiac (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Retirement plan with match

PTO 18 days annually

16 paid holidays (3 floating)

Paid parental leave

Student loan forgiveness (PSLF/HRSA)

Job summary

CNS Healthcare is seeking a PSR Associate in Michigan to support adults experiencing mental health symptoms through direct rehabilitative services. The role promotes recovery and clubhouse culture, engaging members in growth-focused activities per MDHHS guidelines.

Responsibilities include teamwork, member engagement, and maintaining documentation while upholding confidentiality and program standards. Attractive benefits and PTO accompany competitive entry-level pay.

Qualifications

• High School Diploma or Equivalent required; some college coursework preferred.
• Minimum 1 year experience working with adults with serious mental illness.
• Valid Michigan driver’s license and good driving record.
• Transportation or automobile accessibility with current auto insurance.
• Basic understanding of principles of psychosocial rehabilitation.
• Understanding of Michigan Mental Health Code and Recipient Rights.
• Excellent customer service orientation.

Responsibilities

• Participate as part of a treatment and rehabilitation team to support operations and service delivery.
• Work collaboratively within Clubhouse Units during the work-ordered day.
• Engage members 1:1 as partners in meaningful work and provide coverage at sites as needed.
• Identify and facilitate work opportunities for members and provide transportation when needed.
• Maintain professional boundaries and consumer confidentiality.
• Complete required documentation accurately and within timelines.
• Work effectively independently and as part of a team.
• Demonstrate de-escalation skills when needed and participate in mandatory CNS programs.

Skills

Customer service

Communication

Driving

Education

High School Diploma or Equivalent

Some college coursework

Tools

MS Office Suite

EMR software

Job description

PSR Associate

PSR Associate plays a key role in supporting adults experiencing mental health symptoms by providing direct rehabilitative services. This position helps foster a culture of recovery, hope, purpose, connection, and opportunity within the program. Associates engage members in meaningful, growth-focused activities in alignment with MDHHS guidelines and Clubhouse International Standards for psychosocial rehabilitation. Associates are responsible for creating a workday environment that feels inviting, creative, and fulfilling for members—promoting participation, community, and a strong sense of clubhouse culture consistent with Clubhouse International Standards

Compensation Range:

The starting pay for this position is $17.00 - $21.00 hourly rate, and is based on non-discriminatory factors such as skills and experience.

• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

General Responsibilities:

• Participate as part of a treatment and rehabilitation team to support effective program operations and service delivery.
• Work collaboratively within Clubhouse Units such as Food Service, Janitorial, Clerical, Employment, Transportation, and Member Services during the work-ordered day.
• Engage members 1:1 as partners in meaningful work; provide coverage at Transitional Employment sites when a member is unavailable.
• Take initiative in identifying and facilitating work opportunities for members within the Clubhouse.
• Provide transportation to members as needed.
• Ensure adherence to fidelity-based Clubhouse International Standards, including participation in weekend and holiday programming as required.
• Maintain a working knowledge of the Michigan Mental Health Code and Recipient Rights.
• Always uphold professional boundaries and consumer confidentiality.
• Complete all required documentation accurately and within established timelines.
• Work effectively both independently and as part of a team.
• Seek clarification or direction when needed to support program success.
• Demonstrate strong customer service skills when interacting with members, staff, partner providers, Home Operators, and community groups.
• Assist the Clubhouse Supervisor and PSR Generalists with special projects as assigned.
• Support and model customer service expectations.
• Utilize de-escalation skills to respond appropriately to confrontational, antagonistic, or hostile behavior.
• Participate in required staff development and mandatory CNS educational programs.
• Demonstrate competency in key dimensions for this classification, as defined by agency standards.
• Maintain proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and navigate electronic medical records effectively.
• Rotate with staff for evening/Saturday programs and designated holiday shifts.
• Perform additional duties as assigned.

Position Qualifications:

• High School Diploma or Equivalent. Some college level courses are preferred.
• Minimum one (1) year experience in working with adults with serious mental illness.
• Valid Michigan Driver’s license and good driving record.
• Transportation or automobile accessibility with current auto insurance.
• Basic understanding of principles of psychosocial rehabilitation.
• Understanding of Michigan Mental Health Code and Recipient Rights.
• Excellent customer service orientation skills are necessary to deal effectively with various levels of agency personnel, outside customers, and community groups. Working knowledge of applicable

Preferred Education, Skills and Experience

About CNS Healthcare:

• CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.
• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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