PSOM Operations & Scheduling Specialist

Nebraska; Lincoln (NE); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

The University of Nebraska's NeBIS Technical Support Team seeks a PSOM Analyst to serve as the technical contact for PSOM applications and services across university systems. You will monitor automated job streams, support production scheduling, assist end users, and contribute to process improvements.

This salaried, exempt role requires on-call participation and occasional after-hours work; travel to campuses may be necessary.

Qualifikationen

• Two years post-secondary coursework.
• 3 years experience working with software applications/programs, including ensuring optimal functionality, resolving technical challenges, installing patches and upgrades, and maintaining technical documentation and training tools
• 2 years of customer service experience troubleshooting IT issues and responding to assistance inquiries
• Expressed willingness to participate in the scheduled on-call rotation and work outside of normal business hours as needed this is a condition of employment for this salaried position
• Possession and use of a personal cell phone and plan for business purposes, including on-call responsibilities, as a condition of employment
• Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.

Aufgaben

• Set up and monitor automated job streams and output management pipelines
• Troubleshoot job abends and processing errors
• Interact with end-user community to understand requirements and drive service enhancements
• Create and maintain subject area documentation and provide user training

Kenntnisse

Technical support

Customer service

IT troubleshooting

On-call readiness

Documentation tools

Ausbildung

Two years post-secondary coursework

Tools

IBM IWS Workload Scheduler

Systemware Content Cloud

Jobbeschreibung

The University of Nebraska's NeBIS Technical Support Team seeks a PSOM Analyst to serve as the technical contact for PSOM applications and services across university systems. You will monitor automated job streams, support production scheduling, assist end users, and contribute to process improvements.

This salaried, exempt role requires on-call participation and occasional after-hours work; travel to campuses may be necessary.