PSOM Analyst

Nebraska; Lincoln (NE); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

The University of Nebraska's NeBIS Technical Support Team seeks a PSOM Analyst to serve as the technical contact for PSOM applications and services across university systems. You will monitor automated job streams, support production scheduling, assist end users, and contribute to process improvements.

This salaried, exempt role requires on-call participation and occasional after-hours work; travel to campuses may be necessary.

Qualifications

• Two years post-secondary coursework.
• 3 years experience working with software applications/programs, including ensuring optimal functionality, resolving technical challenges, installing patches and upgrades, and maintaining technical documentation and training tools
• 2 years of customer service experience troubleshooting IT issues and responding to assistance inquiries
• Expressed willingness to participate in the scheduled on-call rotation and work outside of normal business hours as needed this is a condition of employment for this salaried position
• Possession and use of a personal cell phone and plan for business purposes, including on-call responsibilities, as a condition of employment
• Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.

Responsabilités

• Set up and monitor automated job streams and output management pipelines
• Troubleshoot job abends and processing errors
• Interact with end-user community to understand requirements and drive service enhancements
• Create and maintain subject area documentation and provide user training

Connaissances

Technical support

Customer service

IT troubleshooting

On-call readiness

Documentation tools

Formation

Two years post-secondary coursework

Outils

IBM IWS Workload Scheduler

Systemware Content Cloud

Description du poste

As a member of the NeBIS technical support team, the PSOM Analyst works as a technical contact for all Production Scheduling & Output Management (PSOM) applications and services for the University of Nebraska, Nebraska State Colleges, Nebraska Student Information Systems (NeSIS) and Nebraska Business Information Systems (NeBIS). This position is responsible for ensuring availability of PSOM services across on-premise, cloud, and third-party hosted infrastructure, including IBM IWS Workload Scheduler and Systemware Content Cloud.

The PSOM Analyst assists in setting up and monitoring automated job streams, output management pipelines, and client notifications; troubleshoots job abends and processing errors; and interacts directly with the end-user community to understand requirements and drive service enhancements. The incumbent creates and maintains subject area documentation, provides user training, and supports business process improvement initiatives across the university.

This is a salaried, exempt position. Participation in the scheduled on-call rotation is required, and occasional work outside normal business hours is expected as a condition of employment. Possession of a personal cell phone and plan for business and on-call purposes is required. Travel to other campuses or conferences may be necessary.

This position upholds excellence in core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including and employee and dependent tuition benefit applicable at any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Required Qualifications:

• Two years post-secondary coursework
• 3 years experience working with software applications/programs, including ensuring optimal functionality, resolving technical challenges, installing patches and upgrades, and maintaining technical documentation and training tools
• 2 years of customer service experience troubleshooting IT issues and responding to assistance inquiries
• Expressed willingness to participate in the scheduled on-call rotation and work outside of normal business hours as needed this is a condition of employment for this salaried position
• Possession and use of a personal cell phone and plan for business purposes, including on-call responsibilities, as a condition of employment
• Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications:

• 2 years relevant work experience
• Higher Education and/or Government industry experience
• Experience in production scheduling for business systems, including arranging, controlling, and optimizing work and workloads in a production process
• Working experience with IBM IWS Workload Scheduler and/or Systemware Content Cloud

Additional Information:

The ideal candidate is agile and a self-starter who is comfortable collaborating with a variety of resources and project teams. They exhibit attention to detail and excellent verbal and written communication skills; are a creative problem solver; and are resilient learner who can develop relationships with the university's stakeholders. They demonstrate the ability to responsibly manage competing priorities and understand the ideals of a major public research university.

Special Instructions:

• Please note: Sponsorship will not be offered for this position.
• Campus Name: University of Nebraska System (UNOP)
• Org Unit: NeBIS Technical Support Team UNCA
• For questions or accommodations related to this position contact: [e-mail]
• Special Instructions to Applicant: Please provide a cover letter, resume, and contact information for three professional references.

The University of Nebraska is an Equal Opportunity Employer. It is the policy of the University of Nebraska to adopt and support measures designed to prevent and eliminate discrimination against employees and prospective employees of the University of Nebraska based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination.