PSH Case Manager Specialist

Making Opportunity Count Inc; Fitchburg (MA); On-site; USD 41,658 - 56,357; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Company Paid Life Insurance

15 Paid Vacation Days

12 Paid Sick Days

13 Paid Holidays

Flexible Spending Accounts

Hybrid Work Opportunities

Tuition Remission

Job summary

A community services organization in Fitchburg, MA is hiring a PSH Case Manager Specialist to supervise and train a team of case managers. This role requires managing complex client cases and ensuring compliance with program requirements. Candidates should have at least four years of experience and relevant education in Human Services. The position offers a competitive hourly wage between $30.24 and $40.91, along with a comprehensive benefits package including health insurance, paid vacation, and professional development opportunities.

Qualifications

• Minimum four years of experience required.
• At least 7 years of human service experience.
• Must be empathetic to diverse socio-economic needs.

Responsibilities

• Guide and train a team of case managers.
• Review client documentation for compliance.
• Manage high-needs cases.

Skills

Leadership skills

Case management skills

Strong written communication

Strong verbal communication

Interpersonal skills

Proficiency with data reporting systems

Education

Associate’s or Bachelor’s degree in Human Services or related field

Job description

Title Code: 40COM022

Role Title: PSH Case Manager Specialist

FLSA Status: Non-Exempt

Union Status: None

Job Level: 40

Department: 28 – Community Services CO

Pay Range: $30.24 - $40.91 per hour

Reports To: Supportive Housing and Stabilization Specialist

Supervisory Responsibilities: Yes

Revision Date: 3/3/2026

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview

The PSH Case Manager Specialist is responsible for overseeing a team of case managers, providing supervision, training, and quality assurance to ensure effective service delivery. The PSH Case Manager Specialist will assist with complex cases and may hold a case-load of clients with higher needs.

Essential Duties and Responsibilities

• Guide, mentor, support and train a team of case managers under the direction of the Stabilization and Supportive Housing Specialist.
• Review client files, and documentation ensuring compliance with program requirements.
• Maintain various spreadsheets and tracking systems
• Manage high-needs cases and provide expertise in complex situations.
• Conduct regular supervision.
• Communicate concerns or potential problems to Leadership in a timely manner.
• Attend appropriate meetings and trainings as needed.
• Work collaboratively with community partners
• Perform all other duties as assigned by the Stabilization and Supportive Housing Specialist and/or the Director of Shelter Case Management.

Required Qualifications and Skills

• Minimum four (4) years of experience
• Associate’s or Bachelor’s degree in Human Services, or related field
• Minimum 7 years of human service experience.
• Demonstrated leadership skills
• Demonstrated case management skills.
• Strong written and verbal communication skills.
• Excellent interpersonal skills.
• Proficiency with data reporting systems
• Must be empathetic to the needs of a diverse socio-economic population.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Work Environment

• This role is primarily required to be in person, with limited opportunities for hybrid work
• Work must occur between Monday-Friday 8:00am-5:00pm
• Must be able to travel in between work locations.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation

A salary within the range of $30.24 to $40.91 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.