PSC Manager

Jobtailor; Fishers (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Natera is seeking a skilled phlebotomist to join our patient service center team. You will perform venipuncture and capillary draws, ensuring accurate specimen handling and timely data entry in our systems.

The role requires strong customer care, adherence to HIPAA, and a proactive approach to process improvement. Candidates with supervisory experience and bilingual abilities are highly valued.

Qualifications

• Minimum 5 years phlebotomy experience.
• 5+ years high-level customer care experience.
• BS/BA degree preferred; High School Diploma required.
• Phlebotomy Certification preferred, depending on state regulations.
• Prior experience supervising phlebotomy operations preferred.
• Bilingual language skills preferred.

Responsibilities

• Verify test requisitions and resolve discrepancies with leadership.
• Collect blood specimens via venipuncture or finger sticks.
• Maintain specimen integrity and QA logs; track collections in the Natera system.
• Ensure HIPAA/PHI privacy training and compliance.
• Assist with phlebotomy program management and PSC operations.

Skills

Venipuncture

Finger Sticks

Specimen Tracking

Quality Control

Aseptic Technique

Regulatory Compliance

Phlebotomy Program Management

Patient Identification

Data Recording

Heavy Lifting

Education

BS/BA Degree

High School Diploma

Phlebotomy Certification

Tools

Natera Provided System

Phlebotomy Equipment

Electronic Health Records

Job description

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.
• Verifies patient by reading patient identification.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system.
• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances Natera's phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.
• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team.
• Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center, may require heavy lifting of up to 50 pounds of supplies.
• May require reimbursable travel for stocking of supplies.
• May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.
• Assists with managing Patient Service Center vendors.
• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws, monitor customer feedback, manage small escalations as needed.
• Manage scheduling issues.
• Ensure continued and open communication regarding ongoing draw statuses.
• General phlebotomy knowledge for PSC's location (per state regulations).
• Must maintain a current status on Natera's training requirements.

Requirements

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience
• Managing/supervising phlebotomy operations and teams experience preferred.
• BS/BA degree (preferred).
• High School Diploma (or equivalent) required.
• Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state.
• Previous financial and budgetary experience preferred.
• Bilingual language skills preferred.

Core Competencies

Demonstrates extensive phlebotomy expertise, including specimen collection and management, while ensuring compliance with legal regulations and maintaining quality control. Capable of managing phlebotomy operations and providing high-level customer care in a patient service center environment.

Highest-signal resume keywords

• Phlebotomy Experience
• Customer Care Experience
• Phlebotomy Certification
• Team Management
• HIPAA Compliance

ATS Optimization Keywords

Hard Skills

• Venipuncture
• Finger Sticks
• Specimen Tracking
• Quality Control
• Aseptic Technique
• Regulatory Compliance
• Phlebotomy Program Management
• Patient Identification
• Data Recording
• Heavy Lifting

Soft Skills

• Communication
• Problem Solving
• Ownership
• Collaboration
• Customer Feedback Management

Certifications & Qualifications

• Phlebotomy Certification
• BS/BA Degree
• High School Diploma

Industry Keywords

• PHI
• Patient Service Center
• KPI Reporting
• General Policies and Procedures
• Financial Management

Tools & Technologies

• Natera Provided System
• Phlebotomy Equipment
• Electronic Health Records