Proxy Call Center Representative

Equiniti; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Proxy Call Center Representative to join their remote team. This role requires a professional individual who excels in communication and can thrive in a fast-paced environment. As a representative, you will manage high call volumes, assist shareholders, and maintain accurate records. The ideal candidate will have a strong grasp of Microsoft Office applications and experience in a virtual call center setting. If you are looking to make a significant impact while working from the comfort of your home, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old with excellent communication skills.
• Experience in a virtual call center is preferred.

Responsibilities

• Handle large call volumes using an automated dialer.
• Research and record shareholder contact information accurately.

Skills

Verbal Communication Skills

Reading Comprehension

Multi-tasking

Phone Etiquette

Education

High School Diploma

Tools

Microsoft Office

Google Chrome

Job description

Proxy Call Center Representative

Location: Remote (US - Maryland, Alabama, Massachusetts, South Carolina, Pennsylvania, and other states)

Time Type: Full time

Posted On: 2 Days Ago

Job Requisition ID: R14134

Management Level: I

Note: This is a temporary, full-time hours, 100% remote position.

Possible Start Date: February 21st

Shift Information:

Shift Time: 4:00 pm to 11:00 pm [PM Shift]

Hours: Monday – Friday, full time

Saturdays required from: 10:00 am to 6:00 pm

Compensation: $18.00/hour

Role Summary: A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.

Role Responsibilities:

• Work on an automated dialer handling large call volumes daily.
• Manually research contact information for shareholders.
• Solicit shareholder votes and accurately record voting instructions.
• Respond to shareholder inquiries using fact sheets and materials provided.
• Maintain updated call center database by entering information.
• Ability to quickly react to questions and refer to support guides.
• Ability to effectively follow scripts and department procedures.

Role Requirements:

• Must be at least 18 years old.
• Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.).
• Previous virtual Call Center experience preferred.
• Must be able to work remotely from a safe, private and quiet work location.
• Note: All Employees Day 1 will log in with managers to determine appropriate working environment and that each employee has the capability of following IT Security Protocols which includes IP checks.
• Must have excellent phone etiquette with clear communication skills.

Must possess your own computer equipment with the following specifications:

• Windows PC (no iPads, MacBooks, or Chromebooks).
• Windows Operating System (preferably Windows 10).
• Google Chrome needs to be installed as the default browser.
• Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted).
• Unmetered mobile phone access for the purposes of contact between you and our team.
• USB connected headset with noise cancelling features (not Wireless).

Equal Opportunity Statement: We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.