Provisioning Analyst, Full Time, Days, Information Technology

Marin General Hospital dba MarinHealth Medical Center; United States; On-site; USD 53,000 - 80,000; Full time

Benefits offered by this job

Accommodation for disabilities

Job summary

MarinHealth Medical Center is seeking a Provisioning Analyst to coordinate end-to-end provisioning for enterprise systems, applications, hardware, software, and access. You will work with IT, HR, and vendors to ensure secure, timely provisioning while maintaining HIPAA and policy compliance.

The role emphasizes process improvement, automation, and data integrity, with focus on least-privilege access and strong documentation practices. A stable, hospital setting with Growth opportunities.

Qualifications

• Bachelor's degree or equivalent experience in IT/related field.
• ITIL Foundation preferred; IAM/identity management experience.
• 2+ years provisioning, IAM, IT ops, telecom, or health tech support.

Responsibilities

• Coordinate end-to-end provisioning activities to meet SLAs.
• Provision and maintain user accounts, apps, hardware, software, telecom, and system access.
• Validate role-based access using least-privilege and security standards.
• Collaborate with HR, IT, operations, vendors, and third parties to support onboarding, transfers, and offboarding.
• Maintain records in ticketing, provisioning, and asset systems; produce reports for leadership.

Education

Bachelor's degree in Information Technology, Business Administration, Computer Science, Telecommunications, Healthcare Administration, or related field

Tools

Active Directory/Entra ID

Microsoft 365

Epic

Workday

ServiceNow

Salesforce

Azure

JAMF

Intune

Job description

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company: Marin General Hospital dba MarinHealth Medical Center

Compensation Range: $38.60 - $57.91

Work Shift: 8 Hour (days) (United States of America)

Scheduled Weekly Hours: 40

Job Description Summary

The Provisioning Analyst is responsible for coordinating, administering, and optimizing provisioning activities for enterprise systems, applications, hardware, software, telecommunications services, and user access. The role partners with Information Technology, Human Resources, operational leaders, vendors, and service providers to ensure secure, timely, and accurate provisioning that supports workforce productivity, operational continuity, and exceptional customer service. The incumbent maintains compliance with organizational policies, cybersecurity standards, HIPAA, and service level agreements (SLAs) while driving process improvement, workflow automation, and data integrity.

Job Requirements, Prerequisites and Essential Functions

• Education: Bachelor's degree in Information Technology, Business Administration, Computer Science, Telecommunications, Healthcare Administration, or related field; or equivalent combination of education and experience.
• ITIL Foundation, Microsoft, ServiceNow, Identity & Access Management (IAM) experience preferred.
• Experience: Minimum two years of progressively responsible experience supporting enterprise provisioning, identity and access management, IT operations, telecommunications, or healthcare technology.
• Preferred experience with Active Directory/Entra ID, Microsoft 365, Epic, Workday, ServiceNow, Salesforce, Azure, JAMF, Intune, or similar enterprise platforms.
• Experience supporting onboarding, transfers, offboarding, role-based security, workflow automation, reporting, and audit readiness.
• Licenses & Certifications: N/A

Prerequisite Skills (Core Competencies)

• Customer Service Excellence
• Identity & Access Management
• Information Security Awareness
• Critical Thinking
• Analytical Skills
• Workflow Optimization
• Process Improvement
• Communication & Collaboration
• Change Management
• Time Management
• Organizational Agility
• Technical Documentation
• Continuous Improvement
• Data Integrity & Quality Assurance

Primary Customer Served (Age Specific Criteria)

• (X) Infants: Birth up to 1 year
• (X) Toddlers: 1 up to 3 years
• (X) Preschool Children: 3 up to 6 years
• (X) School Age Children: 6 up to 12 years
• (X) Adolescents: 12 up to 18 years
• (X) Early Adults: 18 up to 45 years
• (X) Middle Adults: 45 up to 61 years
• (X) Late Adults: 61 up to 80 years
• (X) Late, Late Adults: 80 years and up

Duties And Responsibilities

Essential Duties (Not Modifiable): Coordinate end-to-end provisioning activities while meeting established service level agreements. Provision and maintain user accounts, applications, hardware, software, telecommunications services, and system access. Validate role-based access using least-privilege principles and organizational security standards. Partner with HR, IT, leaders, vendors, and third parties to support onboarding, transfers, organizational changes, and offboarding. Monitor provisioning queues and proactively resolve delays or service interruptions. Troubleshoot provisioning issues and elevate complex incidents appropriately. Maintain accurate records within enterprise ticketing, provisioning, and asset management systems. Develop and maintain standard operating procedures and technical documentation. Generate operational reports and performance metrics to support leadership decision-making. Support internal and external audits by providing documentation and evidence of provisioning activities. Identify opportunities for automation, workflow optimization, and continuous process improvement. Ensure compliance with HIPAA, cybersecurity, privacy, and organizational policies.

Performance Expectations: Provisioning requests completed within established SLAs. Accurate onboarding, transfers, and offboarding. High customer satisfaction and responsive communication. Successful audit performance and regulatory compliance. Accurate system documentation and data integrity. Continuous improvement initiatives that reduce manual effort and errors. Strong collaboration across departments while modeling MarinHealth CARES standards.

Secondary Duties (Modifiable):

Accommodation: Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].

C.A.R.E.S. Standards

• Communication
• Accountability
• Respect
• Excellence
• Safety

Health & Immunizations

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Equal Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

We are Equal Opportunity Employers, and we welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

Accommodation

Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email [e-mail] to initiate the process.