Provider Support Specialist

Cure 4 The Kids Foundation; Las Vegas (NV); On-site; USD 35,000 - 52,000; Full time

Job summary

Cure 4 The Kids Foundation is seeking a Provider Support Specialist to deliver administrative and clerical support to clinical teams. The role acts as a liaison with patients, families, and partner organizations, ensuring timely communication and confidential handling of information.

The position requires healthcare exposure, strong organizational skills, and proficiency with EHR systems. It is a full-time, on-site role based in Las Vegas, NV.

Qualifications

• High school diploma or GED required.
• Minimum of two years of experience in a healthcare setting.
• One year of administrative assistant or unit secretary experience preferred.

Responsibilities

• Serve as a professional liaison for the provider with internal and external partners, including outside agencies, maintaining open communication and discretion.
• Maintain the provider’s calendar, coordinate appointments and meetings efficiently.
• Prepare and distribute educational materials and documents as directed by the provider.
• Arrange travel logistics for conferences, interviews, and events.
• Assist with patient records and ensure accuracy in the EHR and patient portal.

Skills

Healthcare experience

Administrative support

Calendar management

Communication skills

Microsoft Office

Education

High school diploma or GED

Two years healthcare experience

One year admin assistant experience

Tools

EHR systems

MS Word

MS Excel

MS PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Provider Support Specialist

Clinical Services & Quality Full Time Las Vegas, NV, US

2 days ago Requisition ID: 1529

We don't train our people to be nice... We simply hire nice people

We are looking for the brightest and the best to join our team!
Are you looking for a career in a high-paced, complex, and collaborative clinical environment?
Two major benefits offered by Cure 4 The Kids Foundation

• One of the most competitive compensation and comprehensive benefit packages in the field of healthcare
• A state-of-the-art clinical and administrative environment located at 215 and Town Center, Summerlin on the Roseman University Campus

Cure 4 The Kids Foundation was voted #10 on the list of the Best Non-Profits to Work For in the U.S.

What it takes to be part of our team
Are you an exceptional Provider Support Specialist who can interact comfortably with direct and candid physicians as well as easier going personality types? Do you like to be busy and want to be part of a fast paced and accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Can you multi-task with a sense of purpose and urgency when needed? Do you absolutely thrive on being part of an accountable team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?

If you said yes to all of these questions and feel you can add to our culture, please keep reading…

This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.

This role within our team is mission critical to the health and safety of the children we see every day at our clinic. The primary goal of every team member is to bring the best patient care and experience for our area's sickest children. If you feel inspired by what you have read so far, read on.

SUMMARY: Provides comprehensive administrative and clerical support to the healthcare provider while serving as a liaison to patients, families, and outside agencies. This role requires handling sensitive and/or confidential matters with independent judgment and discretion to ensure efficient daily operations. This is a non-exempt, hourly position.

ESSENTIAL ACCOUNTABILITY AND EXPECTATIONS:

• Maintain a high level of professionalism and always project this to the Board, all team members (employed and volunteers), parents/patients, partners and stakeholders.
• Create and maintain good working relationships with organizational leaders and team members.
• Build relationships that will support patient needs and appeal to new patients and organizations.
• Check emails and respond in a timely manner.
• Participate in mandatory training.
• Create and maintain a gossip free environment.
• Maintain a clean and safe working environment.
• Knows, aligns with, and strives to achieve the organization’s vision and mission statements viaThe C4K Way.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a professional liaison for the provider with internal and external partners, including outside agencies such as Make-A-Wish, NCCF, and Candlelighters, maintaining open communication and handling sensitive or confidential matters with discretion.
• Collaborate with stakeholders across the various functions, disciplines, and levels of the organization.
• Maintain the provider’s calendar, coordinate appointments, and meetings efficiently.
• Create and maintain hospital rounding schedules and communicate them to contracted external entities.
• Anticipate and proactively address administrative needs to optimize the provider’s time, including completing errands that support daily operations.
• Manage administrative tasks such as time-off requests and expense records.
• Collaborate with the provider to prepare documents such as FMLA forms, school notes, and letters, and to prepare and distribute educational materials.
• Arrange travel logistics, including transportation, lodging, and meals, for conferences, interviews, and other events.
• Address conflicts promptly and diplomatically, prioritizing provider needs.
• Prepare and compile patient records as directed by the provider.
• Ensure infusion orders, including any required supportive care orders, are complete as directed by the provider.
• Ensure the EHR contains all required, current demographic information, including preferred pharmacy and email address.
• Communicate verbally and in writing with the healthcare team, patients, and families, and help patients access the patient portal by sending invitation links and assisting with account setup.
• Coordinate home care, hospice, and specialty infusions, work with specialty pharmacies to fill provider-ordered medications ensuring timely, accurate fulfillment of patient needs.
• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or GED.
• Minimum of two (2) years of experience in a healthcare setting.
• One (1) year of administrative assistant or unit secretary experience.

PREFERRED EDUCATION AND EXPERIENCE:

• Five (5) or more years of experience in a healthcare setting.
• Experience in a managed care of physician office environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Computer skills including Microsoft Word, Excel, PowerPoint, and ability to learn and utilize all proprietary software programs, including EHR systems.
• Strong interpersonal and communication skills, both written and verbal, with varying levels of colleagues and/or management.
• Excellent organizational and time management skills.
• Ability to pay close attention to detail and maintain a high level of accuracy.
• Emotional maturity and ability to manage moments of stress.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Maintain flexibility in working hours to accommodate evolving needs and priorities.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequently required to handle face-to-face and telephone contacts daily.
• Frequently required to utilize visual acuity to operate office equipment.
• Occasionally required to stand, walk, and lift/push/carry up to 15 pounds.