Provider Support Representative

Fasikl, Inc.; Minnesota; On-site; USD 37,195 - 44,083; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k)

Job summary

A leading med-tech company based in Minnesota is seeking a Provider Support Representative. This on-site role involves supporting physicians and clinical staff with product information and technical assistance for an innovative AI therapeutic device. The candidate should possess strong communication skills and a background in healthcare or customer support. Compensation ranges from $27 to $32 per hour with benefits including insurance, PTO, and a 401(k).

Qualifications

• Excellent communication skills with a professional presence.
• Detail-oriented and organized.
• Ability to explain complex information clearly.

Responsibilities

• Support clinical staff with product-related questions.
• Explain product features and documentation requirements.
• Respond to clinical inquiries via phone and email.

Skills

Strong written and verbal communication skills

Attention to detail

Organizational skills

Ability to explain technical information

Experience in healthcare or medical devices

Education

Bachelor's degree

Job description

Fasikl is an innovative Minnesota-based med-tech company. We are hiring a Provider Support Representative. This position supports physicians, nurses, and other clinical professionals who rely on Fasikl’s FDA-cleared AI therapeutic device. In addition to on-site responsibilities, this role may include occasional local provider visits with team members and out-of-state travel as needed.

Position Overview

The Provider Support Representative serves as the primary point of contact for clinical partners, ensuring they have the information and guidance needed to successfully adopt and use the device.

Responsibilities include explaining product features, addressing documentation and coverage requirements, coordinating meetings or demos, and documenting provider interactions thoroughly. The role requires a polished, professional presence and the ability to communicate effectively with physicians and healthcare staff.

This is an on-site position, and occasional travel may be needed.

Key Responsibilities

• Support physicians, nurses, and clinical staff with product-related questions.
• Explain product features, documentation requirements, and relevant coverage considerations.
• Respond promptly to clinical inquiries via phone, email, and scheduled meetings.
• Participate in local provider visits and occasional out-of-state travel with team members.
• Assist with product demos or education sessions as needed.
• Maintain accurate records of provider interactions and follow-up items.
• Relay provider feedback to internal teams to support continuous improvement.

What We’re Looking For

• Strong written and verbal communication skills with a professional, provider-facing presence.
• Exceptional attention to detail and strong organizational skills.
• Ability to explain technical or process-oriented information clearly.
• Experience in healthcare, medical devices, customer support, or a related field preferred.
• Comfortable managing multiple priorities and working cross-functionally.
• Bachelor’s degree preferred.

Why This Role Matters

Your work directly supports clinicians integrating a first-in-class AI therapeutic into patient care. By ensuring providers receive accurate, timely guidance, you help advance adoption and deliver a strong overall experience for patients and healthcare teams.

Compensation & Benefits

• Pay range: $27–$32/hr
• Medical, dental, and vision insurance
• PTO / paid holidays
• 401(k)