Provider Support Assistant - Pulmonary

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke Clinical Research Institute in Raleigh, NC seeks a Provider Support Assistant to perform administrative duties in support of one or more physician(s) and/or advanced provider(s).

The role involves handling phone calls, delivering messages, scheduling appointments, filing records, and coordinating referrals across Duke Health locations to ensure smooth clinic operations.

Qualifications

• High school diploma or equivalent required.
• One year of clerical, office support, or related experience preferred.

Responsibilities

• Answer telephone, take and deliver messages to physicians, nurses and others; report medical information accurately and timely.
• Communicate professionally with patients, referring providers, colleagues, and Duke Providers.
• Schedule or arrange activities; arrange travel; make appointments.
• File and retrieve records; research missing records per procedures.
• Perform clerical and typing tasks for form letters, requisitions, memoranda, and reports.
• Handle appointment-related duties: scheduling, canceling, rescheduling, information, and directions.
• Use Maestro Care (Epic) and other Duke Health systems to coordinate services across locations.
• Send and collect referrals, patient records, and other documentation as requested by providers.

Skills

Clerical experience

Education

High school diploma or equivalent

Job description

Job Location

Duke Raleigh Hospital - 3400 Wake Forest Rd

Job Summary

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

Job Duties and Responsibilities

• Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
• Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.
• Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.
• File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures.
• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
• Utilizes multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic). Coordinate services across multiple Duke Health locations, departments and providers.
• Send and collect referrals, patient records, and other documentation as requested by provider(s).

Job Eligibility Requirements

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

Job Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.