Provider Success Manager - Austin, Texas

Clover Health; Field (NM); On-site; USD 107,700 - 140,000; Full time

Benefits offered by this job

Competitive base salary

Equity opportunities

Performance-based bonus

401(k) matching

Remote-first culture

Paid parental leave

Job summary

Counterpart Health is seeking a Provider Success Manager in Austin, TX to manage provider partnerships, drive adoption of Counterpart Assistant, and optimize outcomes in value-based care. The role emphasizes relationship management, onboarding, training, and cross-functional collaboration with sales, product, and operations.

Ideal candidates have extensive experience with Medicare processes, primary care workflows, and data-driven improvement.

Qualifications

• 5+ years in provider engagement or healthcare account management.
• Ability to translate data into actionable performance metrics.

Responsibilities

• Own and manage provider relationships to drive adoption of Counterpart Assistant.
• Collaborate with GTM, product and operations to refine offerings.
• Lead data-driven decision making using provider performance metrics.
• Support provider onboarding and training with clinics and staff.
• Drive adoption of best practices across PCPs.

Skills

Provider engagement

Healthcare account management

Value-based care

EHR knowledge

Medicare knowledge

Project management

Travel readiness

Job description

Provider Success Manager - Austin, Texas

Field - USA

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will manage a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value‑based care.

This results‑driven, user‑facing role serves as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data‑driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates must reside in the Austin, Texas area and be willing to travel to practices up to 5 days a week.

Responsibilities

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary‑care partners. Build trusted, consultative relationships to drive adoption of CA.
• Support Provider Recruitment Activities as Product SME: Partner with the CA GTM team to execute provider onboarding and training best practices, focusing on strong in‑office workflows and working closely with practices (clinical and non‑clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value‑based care, and remain long‑term partners.
• Lead Data‑Driven Decision‑Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and Drive Adoption of Best Practices: Implement CA best practices in various types of PCP practices.
• Cross‑Functional Player: Collaborate with internal teams—sales, product, and operations—to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners. Primary Care clinicians reach out to learn how CA can support better outcomes in value‑based care.
• You present and demonstrate CA, highlighting the value it brings to patients and clinical decision‑making. Through active engagement, excellent communication, and strong relationships, PCPs recognize CA as a powerful tool that enhances patient care and improves clinical outcomes.
• Clinicians and staff become proficient users of CA, thanks to your dedicated support, guidance, and trusted partnership.
• Engagement with CA seamlessly becomes part of daily workflow, and key engagement metrics are met successfully.

Qualified Candidates

• 5‑7+ years of experience in provider engagement, healthcare account management, or value‑based care consulting, with a track record of provider adoption and retention.
• Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• Deep understanding of primary care and/or ambulatory care workflows and proven success implementing, improving or changing clinical process workflow.
• Knowledge of EHRs—ideally in a Primary Care setting—medical billing, reimbursement models, Medicare Advantage, and risk‑based payment arrangements.
• Strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• Willingness to travel up to 75% of the time to foster relationships and support provider practices.

Preferred Qualifications (but not required)

• Understanding of value‑based care models, population health or quality improvement.
• Experience implementing value‑based care tools and technology products in primary care.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

Benefits

• Financial Well‑Being: Competitive base salary, equity opportunities, performance‑based bonus, 401(k) matching, and regular compensation reviews.
• Physical Well‑Being: Comprehensive medical, dental, and vision coverage for you and your family.
• Mental Well‑Being: No‑Meeting Fridays, monthly company holidays, access to mental health resources, generous flexible time‑off, and a remote‑first culture.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Remote‑first culture, enabling collaboration with global teams.
• Paid parental leave for all new parents.
• And much more!

About Counterpart Health

In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI‑enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value‑based care.

With an exceptional team of value‑based care and technology experts, Counterpart Health is driving value‑based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E‑Verify company.

Compensation

A reasonable estimate of the base salary range for this role is:

$107,700 - $140,000 USD