PROvider Rotation Specialist

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 28,474 - 47,554; Full time

Job summary

Lowe's Companies, Inc. in Mooresville, North Carolina, is looking for a PROvider Rotation Specialist responsible for managing rotation activities. This role requires collaboration and a customer-first mindset, with a focus on detail and accuracy.

Qualifications include a high school diploma and up to 1 year of experience in an office or retail environment. Preferred candidates will hold a Bachelor’s degree and have experience in the remodeling or construction industry.

Hourly pay ranges from $20.67 to $34.52.

Qualifications

• Up to 1 year in an office administrative environment or high-volume retail.
• Experience in remodeling or construction industry preferred.

Responsibilities

• Research and complete PROvider rotation activities.
• Collaborate cross-functionally to gather information.
• Validate PROviders' licensing and certifications.
• Use internal project management systems effectively.
• Execute daily and weekly tasks with detail and accuracy.

Skills

Customer-first mindset

High attention to detail

Collaboration

Education

High school diploma or GED

Bachelor’s degree in Business or related field

Tools

MS Dynamics or similar CRM tools

Job description

Do your best work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check‑up – we invest in you so you can find your inspiration.

Your Impact

The PROvider Rotation Specialist is primarily responsible for completing specific activities in support of a defined centralized PROvider rotation management model. This includes performing research on the rotation change requests and completing the task in the portal. This role is held accountable to specific performance standards. The PROvider Rotation Specialist collaborates directly with Service Providers, field teams, and other stakeholders to complete work in a timely and accurate manner. To be successful, the PROvider Rotation Specialist must have a customer‑first mindset, high attention to detail and accuracy, and be comfortable collaborating with multiple teams. In addition, the individual in this role has the desire to use various systems in a fast‑paced environment to complete work and must therefore be able to learn and utilize new systems and tools as needed.

What You Will Do

• Research, identify and complete PROvider rotation activities in multiple systems as necessary
• Collaborate cross‑functionally to effectively gather information and complete assigned tasks or projects
• Validate PROviders have the appropriate licensing, certifications and insurance prior to completing the rotation activity
• Work within system‑based work queues to identify activities ready for review and execute the tasks associated with completing the activity
• Use various internal project management systems to obtain and verify information related to PROvider rotation change requests
• Review information provided by others for completeness and accuracy according to defined criteria
• Execute daily and weekly tasks as assigned ensuring attention to detail and working with the direct manager to resolve any competing priorities, open questions or concerns
• Assist in formalizing and documenting rotation management processes/procedures within the assigned area of responsibility and provide ongoing training support
• Provide weekly communication across stakeholders on rotation management progress, wins and challenges encountered
• Provide peers and leadership team with relevant and timely information when needed to support their decisions and work activities
• Identify and share continuous improvement recommendations to the manager that would positively impact customer, employee and PROvider experiences
• Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Organize work processes to ensure the most efficient workflow while collaborating with others (i.e., Service Providers, field teams, peers)
• Draw from experience supporting the program to offer ways to improve the process for the centralized rotation management model
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Qualifications

• High school diploma or GED or equivalent years of experience in lieu of the education requirement, if applicable
• Up to 1 year in an office administrative environment, high‑volume retail, service support, or a similar work environment

Preferred Skills/Education

• Bachelor’s degree in Business, Communications, Marketing or related field
• 2 years of experience in the remodeling or construction industry, Lowe’s store experience, or experience using MS Dynamics or similar CRM tools

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $20.67 – $34.52 per hour. Starting rate of pay may vary based on factors including, but not limited to, the position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.