Provider Solutions Specialist

HCA Healthcare; Corpus Christi (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Corpus Christi Medical Center, part of HCA Healthcare, is seeking a Provider Solutions Specialist to support physician technology adoption and training. You will work closely with providers and hospital staff, delivering hands-on training, issue resolution, and collaborative IT&S support across the provider ecosystem.

You will drive enablement of HCA technologies, coordinate with Provider Relations, Medical Staff, and service desks, and help ensure secure, efficient access to patient data for

Qualifications

• Experience supporting providers in a healthcare setting.
• Ability to train and enable adoption of health IT systems.
• Strong collaboration with cross-functional teams to improve provider experience.

Responsibilities

• Assist in implementation and support of physician-facing systems and technologies.
• Provide proactive rounds and responsive physician technology support across facilities.
• Coordinate access, permissions, and security aspects for provider data and applications.
• Partner with Provider Relations, Medical Staff, and Service Desk to resolve provider issues.
• Develop and deliver training materials and sessions for new and current solutions.
• Serve as a subject-matter expert for provider support and IT&S workflows.

Skills

Customer service

Project management

Sales

Leadership

Training

Technology skills

Job description

To Qualify: You must live in the Corpus Christi, Texas area today.

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Provider Solutions Specialist today with Corpus Christi Medical Center.

Job Summary and Qualifications

TheProvider Solutions Specialistis an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting.

The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others.

Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies.

Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs.

TheProvider Solutions Specialistwill maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.

SUPPORT:

1. Implementation/Change Management:

a) Assists in implementation and support of systems and technologies deployed to physicians and physician offices.

b) Active participation in projects that affect physicians

c) Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.

d) Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies.

e) Assists in testing physician-related systems for facility-specific requirements.

f) Works to develop and deploy best practices for physician support.

2. Support Requests:

a) Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed

b) Provides physician technology support to facility-based and referring physicians.

c) Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases.

d) Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams

e) Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed.

f) Monitors and communicates trends and issues that may affect administration/physician relationships. g) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.

h) Provides on-call support as needed.

i) Serves as a subject-matter expert for provider support to the Service Desk Community.

3. Access: HCA-IT&S, Inc.

a) Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.

b) Assures providers and staff have access to appropriate patient data.

c) Promotes system security and patient confidentiality and helps ensure compliance.

d) As directed, conducts or assists with access reviews and audits.

e) Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training.

4. Partnerships:

a) Contributes to division and facility strategic planning with regard physician product lines.

b) Acts as an advocate for physicians and physician office staff needs.

c) Provides an overview of provider-facing technology solutions to Provider Relations team.

d) Serves in liaison role for all new provider-related applications.

e) Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems.

TRAINING:

1. Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.

2. Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs.

3. Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed.

4. Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base.

5. Ability to execute testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners.

6.