Provider Services Assistant

Independent Living Systems, llc; Miami (FL); On-site; USD 34,000 - 45,000; Full time

Job summary

Independent Living Systems seeks a Provider Services Assistant to support healthcare providers and streamline operations in a busy Miami office. The role focuses on managing inquiries, onboarding new providers, updating records, and coordinating with multiple departments to ensure timely service.

This full-time clerical position requires a high school diploma and strong customer service skills; an associate degree and EHR experience are preferred.

Qualifications

• Minimum high school diploma or equivalent.
• Preferred associate degree in healthcare administration or related field.
• Experience with provider onboarding and credentialing is a plus.

Responsibilities

• Respond to internal and external inquiries via phone, email, and in-person.
• Assist in onboarding new providers, including collection and verification of documentation.
• Maintain and update provider records in the database.
• Coordinate with departments to resolve provider issues and support operations.
• Prepare reports and documentation to support provider services and management.

Skills

Customer service

Administrative support

Communication

Education

High school diploma

Associate's degree in healthcare administration

Tools

EHR systems

Job description

Provider Services Assistant

Full Time Clerical Miami, FL, US

We are seeking a Provider Services Assistant to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Provider Services Assistant plays an essential role in ensuring that healthcare providers receive the support and resources they need to deliver high-quality care to members. The Provider Services Assistant involves managing provider inquiries, facilitating communication between providers and administrative staff, and ensuring that all necessary documentation is processed efficiently. The ultimate goal is to enhance provider satisfaction and streamline operations within the healthcare services environment. By effectively coordinating services and addressing provider needs, The Provider Services Assistant contributes to the overall efficiency and effectiveness of healthcare delivery. The Provider Services Assistant is vital in fostering a collaborative atmosphere that supports both providers and member alike.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role,.
• Relevant experience may substitute for education on a year-for-year basis.

Preferred Qualifications:

• Associate's degree in healthcare administration or a related field.
• Experience working in a healthcare setting, or with managed care organizations or health insurance providers.
• Familiarity with healthcare regulations and provider credentialing processes.
• Experience with electronic health record (EHR) systems.

Responsibilities:

• Respond to internal and external inquiries via phone, email, and in-person, ensuring timely and accurate information is provided.
• Assist in the onboarding process for new providers, including the collection and verification of necessary documentation.
• Maintain and update provider records in the database, ensuring all information is current and accurate.
• Coordinate with various departments to resolve provider issues and facilitate smooth operations.
• Prepare reports and documentation as needed to support provider services and management.