Provider Relations Account Executive

NOBEL Women; Palm Bay (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Independent Living Systems (ILS) is seeking a Provider Relations Account Executive to foster and manage a growing network of healthcare providers. You will ensure seamless communication, address provider concerns, and support contract negotiations to optimize service delivery and network expansion.

Collaborate with care management, compliance, and finance teams to align provider capabilities with organizational goals, improve member access, and drive provider satisfaction through high-touch

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field.
• 3 years of provider relations or account management in healthcare.
• Strong knowledge of provider networks, contract negotiation, and regulatory compliance.
• Proficiency in Microsoft Office Suite and experience with healthcare management software.
• Relevant experience may substitute for educational requirement.

Responsibilities

• Develop and maintain strong collaborative relationships with providers to ensure network adequacy and quality.
• Facilitate the development, negotiation, and execution of provider contracts, ensuring terms meet regulatory standards and organizational policies.
• Monitor provider performance metrics and work with providers to implement corrective action plans when necessary.
• Serve as the primary point of contact for all assigned providers, and liaise with various departments to address inquiries and resolve disputes.
• Maintain accurate records of provider interactions and follow up on outstanding issues to ensure timely resolution.
• Collaborate with care management, compliance, and finance to support network initiatives and improve service delivery.
• Ensure high levels of provider satisfaction by providing exceptional service and support.

Skills

Provider relations experience

Contract negotiation

Regulatory compliance

Microsoft Office

Healthcare management software

Education

Bachelor’s degree in Healthcare Administration or related field

Master’s degree in Healthcare Administration or related field

Job description

We are seeking a Provider Relations Account Executive to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Provider Relations Account Executive plays an essential role in fostering and maintaining strong partnerships between our healthcare organization and a diverse network of providers. The Provider Relations Account Executive position is responsible for ensuring seamless communication, addressing provider concerns, and facilitating contract negotiations to optimize service delivery and network growth. The Provider Relations Account Executive will work collaboratively with internal teams to align provider capabilities with organizational goals, enhancing member access and satisfaction. By proactively managing provider relationships, the Provider Relations Account Executive contributes to the overall efficiency and quality of healthcare services offered. Ultimately, the Provider Relations Account Executive drives the expansion and retention of a high-performing provider network that supports the organization's mission and strategic objectives.

Minimum Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• 3 years of experience in provider relations, account management, or a similar role within the healthcare industry.
• Strong knowledge of healthcare provider networks, contract negotiation, and regulatory compliance.
• Proficiency in Microsoft Office Suite and experience with healthcare management software.
• Relevant experience may substitute for educational requirement on a year-for-year basis.

Preferred Qualifications:

• Master’s degree in Healthcare Administration, Business, or a related discipline.
• Experience working with managed care organizations or health insurance providers.
• Familiarity with healthcare data analytics and performance measurement tools.
• Demonstrated success in managing complex provider networks and multi-stakeholder projects.
• Certification in healthcare management or provider relations (e.g., Certified Provider Relations Specialist).

Responsibilities:

• Develop and maintain strong collaborative relationships with providers through high-touch communication to ensure network adequacy and quality and other provider performance goals are met.
• Facilitate the development, negotiation, and execution of provider contracts, ensuring terms meet regulatory standards and organizational policies.
• Monitor provider performance metrics and work with providers to implement corrective action plans when necessary.
• Serve as the primary point of contact for all assigned providers, and as a link to various departments to address inquiries, resolve disputes, and maintain positive partnerships..
• Maintain accurate records of provider interactions and follow up on outstanding issues to ensure timely resolution.
• Collaborate with cross-functional teams including care management, compliance, and finance to support provider network initiatives and improve service delivery. opportunities for growth and expansion within existing provider accounts.
• Ensure high levels of provider satisfaction by providing exceptional service and support.

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