Provider Service Rep

RadNet; Columbia (MD); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA funding

Wellness dollars

401(k) match

Free imaging for family

Job summary

RadNet is seeking a Provider Service Representative to actively market contract imaging services to physicians and groups, expanding the territory through proactive outreach and referrals. You will coordinate with multiple stakeholders to deliver value to patients, providers, and payors while maintaining a patient-first approach.

You will also address service issues, brand the market, and promote new offerings.

Qualifications

• Bachelor’s degree in Marketing or related field, or 2–3 years related experience or training.
• Ability to respond to inquiries from customers, regulatory agencies, or business community members.
• Strong marketing/sales competencies including communication, interpersonal skills, results orientation, customer focus, and strategic thinking.
• Proficiency with Word, Excel, Outlook, and Internet tools.

Responsibilities

• Identify, prospect, and market contract imaging services to local IPAs, HMOs, medical groups, and referring physicians through calls, visits, and leads to grow the territory.
• Identify and resolve service issues and concerns from referral sources.
• Brand the market and promote new services, hours, radiologist, equipment, and site programs.
• Demonstrate proper handling of patient information and safeguarding on-site medications.
• Maintain professional behavior with patients and coworkers, respecting boundaries and cultural sensitivities.
• Establish and nurture cooperative working relationships with stakeholders.

Skills

Marketing

Sales

Communication

Interpersonal skills

Organization

Education

Bachelor's degree in Marketing or related field

Tools

Word

Excel

Outlook

Internet

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Provider Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

This position includes a $400/month auto allowance and is bonus eligible.

You Will

• Be responsible for identifying, prospecting and marketing contract imaging services to local IPA’s, HMO’s, medical groups, and referring physicians through cold calling, appointments, leads, and regular visits to referring offices and potential referral sources in a concentrated effort to grow our territory and increase numbers.
• Identify and resolve service issues and concerns from referral sources.
• Be responsible for branding the market.
• Promote new service, hours, radiologist, equipment, site specific programs.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

If You Are

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success In This Role, You Must Have

• Bachelor’s degree/diploma in Marketing or a related field or two to three years related experience or training; or equivalent combination of education and experience.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Good marketing/sales competencies including good communication and interpersonal skills, results orientation, customer orientation, strategic thinking and personal credibility.
• Intermediate knowledge in Word, Excel, Outlook and Internet.

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $55,000 - $65,000 per year