Provider Scheduling Coordinator

North Memorial Medical Center; Robbinsdale (MN); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health insurance benefits

Job summary

North Memorial Health is seeking a Coordinator, Provider Scheduling to support daily operations of the department. You will review schedules for accuracy, assign staff, and address staffing gaps to ensure 24/7 coverage with Advanced Practice Providers, Physicians, and Locums.

You will collaborate with division leadership and related departments to maintain staffing plans, run scheduling reports, and optimize the scheduling software to improve operational efficiency.

Qualifications

• High School diploma required.
• Associate or bachelor's degree preferred.
• 2 years' experience with scheduling in a complex Healthcare setting highly desirable.
• 2 years' experience with customer service relevant to working with physicians and APPs desirable.
• Experience using scheduling software such as QGenda or AMION.

Responsibilities

• Coordinate daily, monthly, annual staffing schedules of providers within assigned department(s).
• Resolve staffing gaps with leadership assistance.
• Maintain accurate assignments in the schedule systems database(s).
• Assist with calendar management of employed provider team as needed by department.
• Meet with providers, manager and site lead to discuss scheduling needs and issues.
• Coordinate orientation of new providers with North Memorial Provider Services and leadership as needed by department.

Skills

Microsoft Office

Outlook

Excel

Teams

Communication skills

Attention to detail

Independent work

Problem solving

Education

High School diploma

Associate or Bachelor's degree preferred

Tools

QGenda

AMION

Job description

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Coordinator, Provider Scheduling assists with the daily operational needs of the department. Provides scheduling review for accuracy, assigns staff accordingly, and works to resolve staffing issues. Tracks and maintains scheduling reports that support operational efficiencies. Establishes effective communication with Advanced Practice Provider and Physician Team Members, as well as contracted Locums providers and contracted providers. Partners with division leadership as well as leadership of related departments with relation to schedule. Maintains relevant administrative support as appropriate to area. Works in tandem with departmental or program leadership to cover the operational needs of staffing the department 24/7.

Coordinate provider schedule as well as assignments to various sites as indicated by department needs (ex. hospital, clinic, surgical)

Accountabilities

• Coordinates daily, monthly, annual staffing schedules of providers within assigned department(s).
• Resolves staffing gaps with leadership assistance.
• Maintains accurate assignments in the schedule systems data base(s).
• Assists with calendar management of employed provider team as needed by department.
• Meets with providers, manager and site lead to discuss scheduling needs and issues.
• Coordinates orientation of new providers with North Memorial Provider Services and leadership as needed by department
• Establishes relationships with employed, locum and independent contractors to build a team of reliable providers.
• Provides insight to continuous improvements of the staffing and scheduling process.
• Reviews and edits timecards as needed by department may include:Tracking and maintaining reporting on time away for staffing and payroll needs.
• Assist providers as needed department and or Provider Services with CME provider requests and expense reports.
• Provides administrative support as needed by department for learners with relation to onboarding and scheduling clinical rotations.
• Supports Providers with scheduling meetings with team members as needed by department.
• Optimizes the functionalities in the Scheduling Software
• Maintains administrative contact lists of providers as needed by department .
• Orders business cards, lab coats, pagers and office supplies as needed by department
• Manages providers mail as needed by department.
• May be tasked with general administrative support duties for the department.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
• Compliance
• Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Requirements

Education

• High School Education required.
• Associate or bachelor's degree preferred.

Experience

Experience

• 2 years' experience with scheduling in a complex Healthcare setting highly desirable
• 2 years' experience with customer service relevant to working with physicians and APPs desirable.
• Experience using scheduling software or equivalent.

Knowledge, Skills and Abilities

• Proficiency with Computer Skills: Microsoft, Outlook, Excel, Teams as example but not limited to.
• Preferred experience in scheduling software systems such as QGenda and or AMION.
• Excellent verbal and written communication skills.
• Strong problem solving skills.
• Attention to detail and accuracy required.
• Ability to prioritize tasks and multi-task in high pressure fast-paced environment.
• Ability to work independently.

Licensure/Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Days 8 hours

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:N13 ($22.20 - $33.31), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

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North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affi…
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
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North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.