Desktop Service Specialist IT

North Memorial Medical Center; Robbinsdale (MN); On-site; USD 3,393,000 - 5,089,000; Full time

Benefits offered by this job

Health benefits

401k Retirement plan

Paid time off (PTO)

Adoption reimbursement

Child care discount program

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health seeks a Desktop Service Specialist to deliver advanced technical support for internal and external users. You will maintain desktop environments, deploy solutions with IT teams, and act as the IT ambassador on-site to ensure a superior user experience.

The role emphasizes problem solving, customer service, and collaboration within a fast-paced healthcare setting, with on-site hours and a competitive benefits package.

Qualifications

• 2 years' experience in Information Technology, required
• 2 years' experience within the health care related field, preferred
• Mid-level experience with PC operating systems and applications, including Windows, Microsoft O365 tools, remote support applications, Active Directory, and Apple iOS
• Demonstrated ability to solve complex workstation issues
• Strong customer service experience in a technical setting
• Ability to work in a team environment, strong interpersonal skills
• Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction
• Experience with Microsoft operating systems, Office suite and ITIL Service Management structure
• Experience with logins, printing, and remote access
• Familiarity with SCCM, Intune, Entra/Active Directory, and Networking configuration and administration

Responsibilities

• Provide advanced technical support and issue resolution to internal and external customers
• Maintain and manage desktop environments across North Memorial locations
• Implement new and collaborative IT solutions while working with cross-functional teams
• Serve as an on-site IT ambassador, ensuring exceptional user experiences

Skills

Windows OS

Active Directory

O365

Remote support

ITIL

Customer service

SCCM

Intune

Education

Associate's degree or two-year technical certificate

Bachelor's degree preferred

Tools

Active Directory

O365 tools

Job description

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/6 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

We’re driven to deliver healthcare differently. You too? Then your IT career could be waiting at North Memorial Health. North is a place where you can do purposeful work, in an environment that’s big enough to allow for professional and personal growth, but small enough to see your dedicated work making positive change. Every team member makes their mark and that’s the way we like it.
As a Desktop Service Specialist, you will work as a part of the End User Technology (EUT) team involved with providing advanced technical support and issue resolution to internal and external customers of all types and skill levels. You are an important onsite IT ambassador who directly connects IT services to valued customers. You will implement new and collaborative solutions while working closely with cross‑functional teams across IT and the organization to maintain and manage desktop environments at North Memorial locations - all while providing an exceptional user experience.

This role is ideal for a tech‑savvy problem solver who thrives in a fast‑paced environment and is passionate about delivering high‑quality IT solutions. If you’re ready to make an impact (and secretly enjoy being the office hero), we’d love to have you on board!

Requirements

Education

• Associate's degree, two‑year technical certificate or 2+ years equivalent direct Technology Support experience, required
• Bachelor's degree (or Higher) or related work experience, preferred

Experience

• 2 years' experience in Information Technology, required
• 2 years' experience within the Health Care related field, preferred
Knowledge, Skills and Abilities
• Mid‑level experience with PC operating systems and applications, including Windows, Microsoft O365 tools, remote support applications, Active Directory, and Apple iOS
• Demonstrated ability to solve complex workstation issues
• Strong customer service experience in a technical setting
• Ability to work in a team environment, strong interpersonal skills
• Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction
• Experience with Microsoft operating systems, Office suite and ITIL Service Management structure
• Experience with logins, printing, and remote access
• Familiarity with SCCM, Intune, Entra/Active Directory, and Networking configuration and administration

Licensure/Certification

• Valid Class D driver's license in state of residency with an acceptable driving record
NMHC Standard

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Days 8 hours

Call Requirement: Occasional Call

Remote or On‑site:On‑site

FLSA Status: Non‑Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:N15 ($24.63 - $36.94), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: False

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP

North Memorial Health is a Federal government contractor or subcontractor.

As a part of our obligations under law, we must develop a written ...

This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.

Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.