Provider Relations Representative

keybenefit; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive salary

Job summary

Key Benefit Administrators seeks a Provider Relations Representative to join our team in Austin, TX. This role manages network relationships, contract oversight, and coordination for our Key Family clients.

The position requires collaboration with Sales, Direct to Employer teams, and operations, ensuring strong networks, strategic partnerships, and compliant contracts. Occasional travel may be required to support key accounts.

Qualifications

• 3+ years of network-related experience in healthcare or TPA setting.
• Strong written and verbal communication and presentation skills.
• Proficiency with Microsoft Excel and Word.

Responsibilities

• Oversee relationships with current and potential networks.
• Serve as liaison between networks, Sales, and Direct to Employer team.
• Provide professional, ongoing communication with networks and clients.

Skills

Written and verbal communication

Relationship management

Organizational skills

Analytical skills

Multi-tasking

Teamwork

Tools

Microsoft Excel

Microsoft Word

Zoom

Job description

Key Benefit Administrators is currently seeking a Provider Relations Representative to join the team. We are excited to speak to qualified candidates about opportunity. This position includes a comprehensive benefit package and competitive salary!

About Key Benefit Administrators

We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013.

Position Summary:

The Provider Relations Representative will be responsible for the strategic direction, while maintaining successful oversight of all network relationships, network development, coordination, compliance, and contract functions of network management for the Key Family.

Essential Duties and Responsibilities:

• Relationship oversight of all current and potential networks.
• Serves as a liaison between network relationships and network partners, Sales, Direct to Employer team and other operational teams within Key Family.
• Provide superior, professional, ongoing, consistent communication and service with designated networks and clients, to maintain a positive, long-term relationship.
• Maintain market intelligence on competitive landscape.
• Detailed review, negotiation, editing and sign-off, in coordination with legal and VP, of all new and renewing network contracts.
• Establishment and coordination of directly contracted hospital and/or provider systems within designated communities, creating formal direct to employer opportunities and/or informal partnerships.
• Oversee elevated network issues to resolution escalating to VP as necessary.
• Be available for occasional network/client related travel as needed.
• Perform additional related duties as assigned.

Does this sound like you?

• 3+ years of network related experience in a healthcare or Third-Party Administrator (TPA) setting preferred.
• Proven abilities in written and verbal communication, as well as presentation skills.
• Highly proficient in Microsoft Office products, such as Microsoft Excel and Microsoft Word.
• Ability to multi-task and work under deadlines.
• Strong organizational, problem solving and analytical skills.
• Highly experienced in relationship management with networks, clients and/or brokers.
• Ability to work proficiently, independently, and timely in a fast-paced environment and be adaptable in a dynamic work environment.
• People and team oriented.
• Knowledge of conducting remote meetings using Zoom is a plus.
• Detailed understanding of operational areas of health insurance is a plus.

All qualified applicants for the Provider Relations Representative position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.