Provider Relations Representative

Key Benefit Administrators; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Key Benefit Administrators is looking for a Provider Relations Representative in Austin, Texas. This role focuses on managing network relationships, negotiating contracts, and ensuring compliance across the Key Family network.

Applicants should have over 3 years of experience in a healthcare or third-party administrator role and possess excellent communication and organizational skills. The position offers a comprehensive benefit package to support a successful work-life balance.

Qualifications

• 3+ years of network-related experience in a healthcare or TPA setting preferred.
• Highly proficient in Microsoft Office products.
• Proven abilities in communication and presentation skills.

Responsibilities

• Maintain oversight of all network relationships.
• Serve as a liaison between network partners and operational teams.
• Review, negotiate, edit, and sign network contracts.

Skills

Written and verbal communication

Microsoft Excel

Microsoft Word

Relationship management

Problem-solving

Organizational skills

Job description

Key Benefit Administrators is currently seeking a Provider Relations Representative to join the team. This position includes a comprehensive benefit package and competitive salary.

About Key Benefit Administrators

We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full‑service group benefit administration firm specializing in self‑funded medical plans and is now one of the country's largest independently owned third‑party administrators.

Position Summary

The Provider Relations Representative will be responsible for maintaining successful oversight of all network relationships, network development, coordination, compliance, and contract functions of network management for the Key Family.

Essential Duties And Responsibilities

• Relationship oversight of all current and potential networks.
• Serve as a liaison between network relationships and network partners, Sales, Direct to Employer team, and other operational teams within Key Family.
• Provide superior, professional, ongoing, consistent communication and service with designated networks and clients to maintain a positive, long‑term relationship.
• Maintain market intelligence on the competitive landscape.
• Review, negotiate, edit, and sign‑off, in coordination with legal and VP, all new and renewing network contracts.
• Establish and coordinate directly contracted hospital and/or provider systems within designated communities, creating formal direct‑to‑employer opportunities and/or informal partnerships.
• Oversee elevated network issues to resolution, escalating to VP as necessary.
• Be available for occasional network/client‑related travel as needed.
• Perform additional related duties as assigned.

Qualifications

• 3+ years of network‑related experience in a healthcare or third‑party administrator (TPA) setting preferred.
• Proven abilities in written and verbal communication, as well as presentation skills.
• Highly proficient in Microsoft Office products, such as Microsoft Excel and Microsoft Word.
• Ability to multi‑task and work under deadlines.
• Strong organizational, problem‑solving and analytical skills.
• Highly experienced in relationship management with networks, clients and/or brokers.
• Ability to work proficiently, independently, and timely in a fast‑paced environment and be adaptable in a dynamic work environment.
• People and team oriented.
• Knowledge of conducting remote meetings using Zoom is a plus.
• Detailed understanding of operational areas of health insurance is a plus.

Accommodations

If you are unable to complete an application for the Provider Relations Representative position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

Equal Employment Opportunity

All qualified applicants for the Provider Relations Representative position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.