Provider Relations Representative

Key Benefit Administrators; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefit package

Job summary

Key Benefit Administrators is seeking a Provider Relations Representative to manage network relationships and compliance in Indianapolis, Indiana. This position requires 3+ years of experience in a healthcare or TPA setting, strong communication skills, and proficiency in Microsoft Office. The company offers a comprehensive benefit package and competitive salary while emphasizing a supportive work culture. The role involves both strategic oversight and occasional travel to maintain positive network relationships.

Qualifications

• 3+ years of network related experience in healthcare or TPA setting preferred.
• Proven written and verbal communication and presentation skills.
• Ability to multi-task and work under deadlines.

Responsibilities

• Oversee network relationships and communication with clients.
• Negotiate and edit network contracts in collaboration with legal.
• Maintain market intelligence and oversee network issues.

Skills

Network related experience

Written and verbal communication

Microsoft Office products

Organizational skills

Relationship management

Problem solving skills

Analytical skills

Adaptability

Tools

Microsoft Excel

Microsoft Word

Zoom

Job description

Key Benefit Administrators is currently seeking a Provider Relations Representative to join the team. We are excited to speak to qualified candidates about opportunity. This position includes a comprehensive benefit package and competitive salary.

About Key Benefit Administrators

We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third‑party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high‑performing culture – teach our employees – they have agreed that we are a Top Workplace since 2013.

Position Summary

The Provider Relations Representative will be responsible for the strategic direction, while maintaining successful oversight of all network relationships, network development, coordination, compliance, and contract functions of network management for the Key Family.

Essential Duties and Responsibilities

• Relationship oversight of all current and potential networks.
• Serves as a liaison between network relationships and network partners, Sales, Direct to Employer team and other operational teams within Key Family.
• Provide superior, professional, ongoing, consistent communication and service with designated networks and clients, to maintain a positive, long‑term relationship.
• Maintain market intelligence on competitive landscape.
• Detailed review, negotiation, editing and sign‑off, in coordination with legal and VP, of all new and renewing network contracts.
• Establishment and coordination of directly contracted hospital and/or provider systems within designated communities, creating formal direct to employer opportunities and/or informal partnerships.
• Oversee elevated network issues to resolution escalating to VP as necessary.
• Be available for occasional network/client related travel as needed.
• Perform additional related duties as assigned.

Required Qualifications

• 3+ years of network related experience in a healthcare or Third‑Party Administrator (TPA) setting preferred.
• Proven abilities in written and verbal communication, as well as presentation skills.
• Highly proficient in Microsoft Office products, such as Microsoft Excel and Microsoft Word.
• Ability to multi‑task and work under deadlines.
• Strong organizational, problem solving and analytical skills.
• Highly experienced in relationship management with networks, clients and/or brokers.
• Ability to work proficiently, independently, and timely in a fast‑paced environment and be adaptable in a dynamic work environment.
• People and team oriented.
• Knowledge of conducting remote meetings using Zoom is a plus.
• Detailed understanding of operational areas of health insurance is a plus.

If you are unable to complete an application for the Provider Relations Representative position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Provider Relations Representative position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.