Provider Relations Manager I

ModivCare Solutions; Greenville (SC); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Provider Relations Manager I to strengthen transportation provider relationships and optimize performance across markets. You will train staff, drive safety and on-time metrics, and use data to resolve network issues.

A Bachelor’s degree and 3+ years’ experience are expected, with substantial travel to meet providers and events. You’ll collaborate with Operations leadership to reduce reroutes, missed trips, and complaints while promoting great member experiences through

Qualifications

• Bachelor’s Degree required.
• Three (3) plus years of experience.
• Or equivalent combination of education and/or experience.
• Strong verbal and written communication skills with ability to clearly convey information, negotiate, and resolve conflicts.
• Strong interpersonal skills, having the ability to interact with different stakeholders of varying levels.
• Strong problem-solving skills to assist in navigating challenges and find effective solutions.
• Have a customer service mindset and the ability to provide a positive experience.
• Display solid decision-making and judgment skills relating to provider relationships and problems.
• Proficient in Microsoft Suite products (Word, Excel, Access, and Outlook).
• Knowledge of LSI proprietary software.
• Familiarity in all multiple aspects of non-emergency transportation brokerage.

Responsibilities

• Manages transportation execution across all modes for assigned area of responsibility.
• Manages provider relationships at a local and regional level.
• Identifies opportunities for improvement through ongoing provider communication.
• Conducts training sessions for providers and other departmental staff on policies, procedures, processes, portals, and any system changes, etc.
• Drives performance in key metrics (safety, on-time delivery/pickup, reroutes, and compliance) and provider performance against Perfect Trip expectations.
• Partners with Operations’ leadership to drive process improvements that reduce reroutes, missed trips, provider complaints, and member abrasion.
• Utilizes data across multiple systems to identify root causes and take action to resolve within the network.
• Makes decisions relating to provider relationships and escalates problems requiring cross-functional input.
• Supports all safety and compliance to ensure a safe work environment.
• Creates and influences adoption of solutions that improve our provider network and member experience.
• Identifies, develops, and improves strategies for provider performance management and training.
• Manages projects to ensure on-time delivery of milestones and outcomes.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Problem Solving

Customer Service

Negotiation

Microsoft Office

LSI Software

Education

Bachelor's Degree

Tools

LSI Proprietary Software

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Provider Relations Manager I to join our team. This position is responsible for developing and maintaining positive and effective working relationships with transportation providers within specific geographic areas, various company departments, and outside resources as requested.

This role...

Manages transportation execution across all modes for assigned area of responsibility.

Manages provider relationships at a local and regional level.

Identifies opportunities for improvement through ongoing provider communication.

Conducts training sessions for providers and other departmental staff on policies, procedures, processes, portals, and any system changes, etc.

Drives performance in key metrics (safety, on-time delivery/pickup, reroutes, and compliance) and provider performance against Perfect Trip expectations (Trip acceptance, On Time to pick/depart, On Time to Destination, Digital Compliance, Reroutes and Complaints).

Partners with Operations’ leadership to drive process improvements that reduce: Reroutes/Missed Trips / Transportation Provider Complaints / Member Abrasion.

Utilizes data across multiple systems to identify the root cause and take action to resolve within the network.

Makes decisions relating to provider relationships.

Escalates problems that require input from cross-functional teams or senior leadership.

Supports all safety and compliance to ensure a safe work environment for all.

Creates and influences adoption of solutions that improve our provider network and provide a great member experience.

Identifies, develops, and improves strategies for the provider performance management and training process.

Manages projects to ensure that overall project schedule and plan enables the teams to be successful based upon the project milestones.

Identifies and drives process improvements that enhance the carrier service and technology.

Acts as a subject matter expert in provider relations, offering guidance and mentorship to more junior team members.

Participates in other projects or duties as assigned.

Travel requirement of 70% to meet with transportation providers, attend industry events, and visit various markets.

We are interested in speaking to people with the following...

Bachelor’s Degree required.

Three (3) plus years of experience.

Or equivalent combination of education and/or experience.

Strong verbal and written communication skills with ability to clearly convey information, negotiate, and resolve conflicts.

Strong interpersonal skills, having the ability to interact with different stakeholders of varying levels.

Strong problem-solving skills to assist in navigating challenges and find effective solutions.

Have a customer service mindset and the ability to provide a positive experience.

Display solid decision-making and judgment skills relating to provider relationships and problems.

Proficient in Microsoft Suite products (Word, Excel, Access, and Outlook).

Knowledge of LSI proprietary software.

Familiarity in all multiple aspects of non-emergency transportation brokerage.

Salary Range: $52,900.00 - $69,900.00 Annual

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&DD
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

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Equal Opportunity Employer Minorities/W