Dispatcher - Onsite - Dover, DE

Modivcare; Dover (DE); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

Life Insurance

Voluntary Life Insurance

FSAs

Commuter Benefits

401(k) with Company Match

Paid Time Off

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Résumé du poste

Modivcare is seeking a Customer Advocate/ Dispatcher to engage transportation providers, respond to inquiries, resolve issues, and deliver exceptional service to members and providers.

You will handle scheduling, documentation, and data entry while maintaining accuracy and a calm demeanor under pressure. The role emphasizes teamwork, adaptability, and a customer-first mindset.

Qualifications

• High School Diploma or GED required.
• 0+ years of experience.
• Equivalents accepted with education/experience.
• Strong verbal and written communication skills.
• Excellent active listening and ability to understand customer needs.
• Basic computer proficiency with Word, Excel & Outlook.
• Ability to work independently and in a team.
• Remain calm under pressure while resolving issues.
• Capable of handling high call volumes with courtesy.
• Attention to detail and organized handling of customer data.
• Positive attitude and willingness to learn new technology.
• Ability to follow complex instructions and type accurately.

Responsabilités

• Answer questions and concerns from transportation providers.
• Schedule, modify, and cancel reservations as needed.
• Document and obtain details of complaints or incidents.
• Record provider concerns accurately and efficiently.
• Ensure complete and accurate trip data input.
• Escalate unresolved grievances to appropriate department.
• Support trip corrections, mileage, or cost adjustments per policy.
• Answer calls on the Transportation Provider line.
• Participate in meetings and other duties as assigned.

Connaissances

Customer service

Verbal communication

Written communication

Data entry

Teamwork

Adaptability

Formation

High School Diploma or GED

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Customer Advocate/ Dispatcher to join our team. In this role, you will be responsible for interacting with transportation providers to respond to inquiries regarding member services, resolving complaints, and delivering superior customer service to both internal and external stakeholders.

This role…

• Assists transportation providers with questions and concerns related to transportation services.
• Schedules, modifies, and cancels reservations as needed.
• Documents and obtains details of complaints or incidents filed by providers.
• Receives and records provider concerns accurately and efficiently.
• Ensures complete and accurate trip data input.
• Refers unresolved transportation provider or member grievances to the appropriate department for resolution.
• Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies.
• Answers incoming calls on the Transportation Provider call line.
• Participates in required meetings and contributes to other projects or duties as assigned.

We are interested in speaking with individuals with the following…

• High School Diploma or General Education Degree (GED) required.
• Zero (0) plus years of experience.
• Or equivalent combination of education and/or experience.
• Strong verbal and written communication skills, with a friendly and customer-focused demeanor.
• Excellent active listening skills and the ability to understand customer needs and concerns.
• Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.
• Ability to work both independently and collaboratively within a team.
• Capable of remaining calm and composed under pressure while resolving issues.
• Comfortable managing high call volumes while maintaining courtesy and professionalism.
• Strong attention to detail and organizational skills for managing customer information accurately.
• Enthusiastic and positive attitude with a passion for delivering exceptional service.
• Willingness and ability to learn new technology and processes quickly.
• Ability to understand and follow complex instructions and accurately type.
'

Salary: $17.50 - $19/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonableaccommodationsmay be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking;lifting upto 10 lbs.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [e-mail]