Field Services Specialist I

Modivcare; Dover (DE); Hybride; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision insurance

401(k) Retirement Savings Plan with 公司

Paid Time Off

Parental Leave

Disability insurance

Tuition Reimbursement

Résumé du poste

Modivcare is seeking an experienced Field Services Specialist to join our team. This role supports field investigations, observations, and provider relations activities to help ensure compliance with organizational standards and contractual requirements, and to maintain high-quality transportation services.

You will schedule field work, conduct visits to healthcare facilities and providers to verify service levels and on-time performance, and assist with training compliance and Train-the-Trainer

Qualifications

• High School Diploma required.
• 0+ years of experience.
• Valid driver's license for the appropriate vehicle type.
• Equival ent combination of education and/or experience.
• Basic knowledge of healthcare regulations.
• Basic knowledge of local road laws and navigation.

Responsabilités

• Assist with field investigations, observations and provider relations activities.
• Schedule field work in collaboration with organizational leadership.
• Conduct scheduled and random visits to facilities to verify service and adherence to standards.
• Support Train-the-Trainer certification for Passenger Assistance.
• Communicate findings to leadership and aid in action plans.
• Oversee training compliance with prescribed curriculum.
• Participate in special projects and market initiatives.
• Occasional local travel as needed.

Connaissances

Verbal communication

Written communication

Presentation skills

Time management

Independent work

MS Word

MS Excel

MS Outlook

Formation

High School Diploma

Description du poste

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Field Services Specialist to join our team.

This position is responsible for assisting with field investigations, observations, and provider relations activities to help ensure compliance with organizational standards and contractual requirements. This role supports provider oversight, training compliance, and market initiatives while helping maintain high-quality transportation services.

Assists in scheduling field work in collaboration with organizational leadership.

Conducts scheduled and random visits to healthcare facilities and contracted providers to verify levels of service, provider adherence to contractual standards for drivers and vehicles, and on-time performance.

Supports tracking and maintaining Train-the-Trainer certification for Passenger Assistance.

Occasionally attends random or scheduled training sessions conducted by third-party trainers to ensure compliance with CTAA/NSC instructional standards. Assists in evaluating trainer compliance with CTAA/NSC training requirements.

Communicates findings to leadership and supports the development of appropriate action plans.

Supports oversight of training compliance with the organization's prescribed curriculum.

Assists with network digitization, platform utilization, and other market-specific initiatives. May participate in special projects and perform other duties as assigned.

Occasional business travel may be required.

We are interested in speaking with individuals with the following…

• High School Diploma required.
• Zero (0) plus years of experience.
• Valid driver's license for the appropriate vehicle type.
• Or equivalent combination of education and/or experience.
• Basic knowledge of healthcare regulations.
• Basic knowledge of local road laws and regulations, with the ability to read and follow maps and/or GPS navigation.
• Excellent verbal, written, and presentation skills, with the ability to deliver prescribed training content.
• Ability to understand and follow complex instructions.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Willingness and ability to travel locally at least 75% within the assigned state.
• Ability to safely use a hands-free mobile phone.

Salary: $18 - $20/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

If you need assistance, please reach out to us at [e-mail]

Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [e-mail] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours.

We appreciate your interest in joining Modivcare! Our goal isn’t a number. It’s a difference.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.