Dispatcher - Onsite - Dover, DE

ModivCare Solutions, LLC; Dover (DE); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Commuter Benefits

Parking

Job summary

Modivcare is seeking a Customer Advocate/ Dispatcher to engage transportation providers, respond to inquiries, resolve complaints, and deliver superior service to internal and external stakeholders. The role involves scheduling, data accuracy, and collaboration across teams.

The position emphasizes clear communication, active listening, and the ability to manage high call volumes in a fast-paced environment. A GED or high school diploma is required, with 0+ years of experience welcomed.

Qualifications

• High School Diploma or GED required.
• Zero or more years of experience; or equivalent education/experience.
• Strong verbal and written communication; friendly and customer-focused.
• Active listening and understanding customer needs.
• Basic computer proficiency with MS Word, Excel, Outlook.

Responsibilities

• Assist transportation providers with questions and concerns about services.
• Schedule, modify, and cancel reservations as needed.
• Document and obtain details of complaints or incidents.
• Record provider concerns accurately and efficiently.
• Input complete and accurate trip data.
• Escalate unresolved issues to the appropriate department.
• Support documentation of trip corrections, mileage/cost adjustments, and cancellations.
• Answer calls on the Transportation Provider line.
• Participate in meetings and other assigned projects.

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Customer Advocate/ Dispatcher to join our team. In this role, you will be responsible for interacting with transportation providers to respond to inquiries regarding member services, resolving complaints, and delivering superior customer service to both internal and external stakeholders.

Responsibilities

• Assists transportation providers with questions and concerns related to transportation services.
• Schedules, modifies, and cancels reservations as needed.
• Documents and obtains details of complaints or incidents filed by providers.
• Receives and records provider concerns accurately and efficiently.
• Ensures complete and accurate trip data input.
• Refers unresolved transportation provider or member grievances to the appropriate department for resolution.
• Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies.
• Answers incoming calls on the Transportation Provider call line.
• Participates in required meetings and contributes to other projects or duties as assigned.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Zero (0) plus years of experience.
• Or equivalent combination of education and/or experience.
• Strong verbal and written communication skills, with a friendly and customer-focused demeanor.
• Excellent active listening skills and the ability to understand customer needs and concerns.
• Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook.
• Ability to work both independently and collaboratively within a team.
• Capable of remaining calm and composed under pressure while resolving issues.
• Comfortable managing high call volumes while maintaining courtesy and professionalism.
• Strong attention to detail and organizational skills for managing customer information accurately.
• Enthusiastic and positive attitude with a passion for delivering exceptional service.
• Willingness and ability to learn new technology and processes quickly.
• Ability to understand and follow complex instructions and accurately type.

Salary: $17.50 - $19/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.

We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax
• Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Equal Opportunity Employer

Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Contact

If you need assistance, please reach out to us at [e-mail].

Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [e-mail] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours.

We appreciate your interest in joining Modivcare! Our goal isn’t a number. It’s a difference.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.