Provider Relations Lead — Remote with Travel

SCAN Group; Long Beach (CA); Remote; USD 72,000 - 123,000; Full time

Benefits offered by this job

Annual bonus

Wellness program

PTO

Holidays

401(k) match

Employee recognition

Tuition reimbursement

Community impact

Job summary

SCAN is seeking a Provider Relations Lead to manage relationships with directly contracted providers and key partners, ensuring a seamless provider experience and strong performance across markets. You will drive onboarding, education, and proactive engagement while coordinating with cross-functional teams to support Village Health and ESRD programs.

You will partner with DaVita and other stakeholders to monitor performance, address issues, and guide strategic growth while maintaining a focus on

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience with provider operations and Medicare Advantage preferred.
• Ability to lead cross-functional escalations and drive issue resolution.
• Strong analytical skills using claims, access, and payment data.
• Excellent communication with provider leadership and staff.

Responsibilities

• Serve as primary relationship and operational lead for directly contracted providers and key partners.
• Lead onboarding and lifecycle management for providers across multiple programs.
• Create provider education materials and proactive outreach to strengthen relationships.
• Own the DaVita relationship and Joint Success Committee cadence.
• Monitor network performance, access, and claims to drive improvements.
• Resolve complex provider issues with clear ownership and timely closure.
• Maintain relationships through structured meetings, onsite visits, and virtual engagements.
• Drive performance against Stars and Coding Quality measures.
• Coordinate regulatory and contractual requirements across stakeholders.
• Support cross-functional initiatives to strengthen provider experience and program growth.
• We seek Rebels curious about AI and its power to transform operations.

Skills

Healthcare operations

Provider relations

Data analysis

Cross-functional collaboration

Communication

Relationship management

Project management

SQL

Microsoft Office

Visio

Education

Bachelor's Degree or equivalent experience

Tools

SQL

Visio

Microsoft Office

Job description

SCAN is seeking a Provider Relations Lead to manage relationships with directly contracted providers and key partners, ensuring a seamless provider experience and strong performance across markets. You will drive onboarding, education, and proactive engagement while coordinating with cross-functional teams to support Village Health and ESRD programs.

You will partner with DaVita and other stakeholders to monitor performance, address issues, and guide strategic growth while maintaining a focus on