Provider Partnerships & Operations Director

AndHealth LLC; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Short-Term Disability

Long-Term Disability

401k match

Job summary

AndHealth LLC is seeking a Provider Operations & Relationships Director in Columbus, OH to oversee the operational health of active partnerships. You will implement onboarding, map workflows, and ensure seamless service delivery across teams.

You’ll monitor referral activity, generate performance reports, and manage patient-level and process-level issues, while maintaining strong relationships with practice staff and operations leaders.

Qualifications

• 5+ years in account management, customer success, or operations in a healthcare or health services environment.
• Experience managing multiple accounts simultaneously with strong documentation habits.
• Comfortable in patient-level conversations with practice staff.
• Strong cross-functional communication skills.

Responsibilities

• Lead practice onboarding once a partnership agreement is in place - mapping workflows, confirming what was committed, identifying gaps, and setting up the account for early success.
• Coordinate with the Patient & Provider Advocate to establish patient identification and enrollment processes in the practice EHR.
• Document the practice's preferences, contacts, and any bespoke operational commitments in shared location (Source of Truth).
• Serve as the internal translator between what the practice needs and what AndHealth can deliver - flagging anything non-standard to the Account team before it becomes a problem.
• Monitor patient referral activity and enrollment pipeline across all active partnerships.
• Conduct regular performance reporting - both internally and in partner-facing quarterly reviews.
• Triage and resolve patient-level and process-level issues that surface from the practice or the Patient & Provider Advocate.
• Maintain strong working relationships with practice managers and operational staff.

Skills

Account management

Customer success

Healthcare operations

Cross-functional communication

CRM tools

Patient-facing conversations

Tools

CRM software

Account tracking tools

Job description

AndHealth LLC is seeking a Provider Operations & Relationships Director in Columbus, OH to oversee the operational health of active partnerships. You will implement onboarding, map workflows, and ensure seamless service delivery across teams.

You’ll monitor referral activity, generate performance reports, and manage patient-level and process-level issues, while maintaining strong relationships with practice staff and operations leaders.