Provider Operations Business Analyst I

hmsacareers; Honolulu (HI); On-site; USD 65,000 - 75,000; Full time

Job summary

HMSA Careers in Honolulu seeks a Business Analyst I to lead provider operations initiatives and perform data-driven analysis. You will collaborate with providers, translate business needs, and ensure timely resolutions to complex inquiries, contributing to departmental efficiency and HMSA outcomes.

The role emphasizes analytical thinking, strong communication, and solid MS Office skills to manage multiple projects with deadlines in a healthcare operations context.

Qualifications

• Bachelor's degree and 2 years of related experience, or equivalent combination of education and experience.
• Basic working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong oral and written communication, listening and presentation skills.
• Strong organizational skills for tracking and handling multiple projects with deadlines.

Responsibilities

• Serve as Provider Operations SME on major initiatives, projects, and process improvements independently.
• Ensure Provider Operations' needs are addressed; escalate issues to management when applicable until resolution.
• Conduct data analysis for major projects: design analyses, identify root causes, and develop recommendations.
• Work directly with providers by writing and calling to resolve complex inquiries.
• Proactively identify and analyze issues/trends that could impact the department and HMSA as a whole.
• Perform miscellaneous responsibilities and duties as assigned.

Skills

Communication skills

Organizational skills

MS Office

Data analysis

Education

Bachelor's degree or higher

2 years related experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

1. Serve as Provider Operations subject matter expert on major department and corporate initiatives, projects, process improvement or any other major activity as assigned by management independently.
2. Independently be able to ensure Provider Operations' needs are addressed; must be able to clearly articulate business needs so that the department is not negatively affected and elevate concerns and issues to management when applicable. Pursue issues until a satisfactory resolution is reached.
3. Independently conduct data analysis related to major projects and operational activities that includes the following activities:
   
   • Design analysis and the gathering and analyzing of data
   • Analyze trending information in order to identify root causes and develop recommendations for resolution, prevention procedures and processes
   • Constructing documentation analysis and execute solutions as directed by management.
4. Work directly with providers both through writing and over the phone to resolve complex inquiries.
5. The Business Analyst I must be able to proactively identify, research, and conduct analyses to resolve issues and trends that might negatively impact the department and HMSA as a whole.
6. Performs all other miscellaneous responsibilities and duties as assigned or directed

1. Bachelor's degree and 2 years of related experience, or equivalent combination of education and experience
2. Basic working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook.
3. Strong oral and written communication, listening and presentation skills.
4. Strong organizational skills for tracking and handling multiple projects with deadlines.