Provider Operations Business Analyst I

HMSA; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

HMSA is seeking a Business Analyst I to support Provider Operations by delivering data‑driven insights for major initiatives and by translating business needs into practical analysis and actionable recommendations.

You will work with providers both in writing and by phone to resolve inquiries, gather and analyze data for projects, document findings, and contribute to process improvements through proactive problem solving.

Responsibilities

• Serve as Provider Operations SME on major department and corporate initiatives.
• Clearly articulate business needs to management to avoid negatively affecting the department.
• Conduct data analysis for major projects and operational activities.
• Design analysis, gather and analyze data.
• Analyze trending information to identify root causes and develop resolutions.
• Construct documentation analysis and execute solutions as directed by management.
• Work directly with providers both through writing and over the phone to resolve complex inquiries.
• Proactively identify, research, and conduct analyses to resolve issues and trends that might negatively impact HMSA.
• Performs all other miscellaneous responsibilities and duties as assigned or directed

Job description

1. Serve as Provider Operations subject matter expert on major department and corporate initiatives, projects, process improvement or any other major activity as assigned by management independently.


2. Independently be able to ensure Provider Operations' needs are addressed; must be able to clearly articulate business needs so that the department is not negatively affected and elevate concerns and issues to management when applicable. Pursue issues until a satisfactory resolution is reached.


3. Independently conduct data analysis related to major projects and operational activities that includes the following activities:
   
   
   
   • Design analysis and the gathering and analyzing of data
   
   
   • Analyze trending information in order to identify root causes and develop recommendations for resolution, prevention procedures and processes
   
   
   • Constructing documentation analysis and execute solutions as directed by management.
   
   


4. Work directly with providers both through writing and over the phone to resolve complex inquiries.


5. The Business Analyst I must be able to proactively identify, research, and conduct analyses to resolve issues and trends that might negatively impact the department and HMSA as a whole.


6. Performs all other miscellaneous responsibilities and duties as assigned or directed