Provider Manager IT

highmarkhealth; Pittsburgh (Allegheny County); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Highmark Health is seeking a Delivery Manager to lead provider-facing projects, data exchanges, and reporting. You will create plans, manage multi-team activities, and assess viability of current directions while recommending strategies to meet business needs.

The role oversees 2–3 scrum teams (12–18 data professionals) in a hybrid setting with on-site and remote collaboration, coordinating with analysts, engineers, and testers to deliver timely, quality results and continuous improvements.

Responsibilities

• Delivery Manager for a provider-facing portfolio overseeing data exchanges and reporting.
• Lead 2–3 scrum teams (12–18 data professionals) with on-shore and off-shore resources.
• Collaborate with analysts, data engineers, QA, and data analysts to deliver projects on time.
• Define plans, monitor milestones, and ensure quality in deliverables.
• Communicate with stakeholders to align expectations and strategy.
• Assess impact of new technologies and drive continuous process improvement.
• Provide leadership to adapt to business opportunities and regulatory changes.

Job description

Company :

enGen Job Description :

JOB SUMMARY

This Role will be delivery manager for a Provider-facing projects, data exchanges, and reporting. Creates plans and manages activities, within an assigned unit/area. Assesses viability of current direction/projects/operations and recommends strategies and tactics to satisfy current and future business needs. Foresees organizational impacts and understands the procedures associated with introducing new technologies. Leads team in the areas of scheduling, direction, future planning and standard practices. Monitors and controls quality while actively seeking opportunities for improvement. Establishes and meets scheduled milestones for deliverables.

ESSENTIAL RESPONSIBILITIES

1. 1. Role will be delivery manager for a Provider-facing projects, data exchanges, and reporting. Will manage a 2-3 scrum teams of about 12-18 total data professionals ranging from business analysts, data engineers, Quality/testing engineers, data analysts, etc. Resources will be combination of both on-shore and off-shore. Experience needed is around data integration and reporting projects, with key skills sought around Provider directories, provider networks and benefit tiers, Value-based reimbursement programs, and knowledge of Electronic Health Record (EHR) system data exchanges for Payer/Provider mutual benefit (although the integrations themselves will be handled by a peer clinical team). Technologies used by data professionals will range from Informatica, to SAS, to GCP/Cloud based Pyspark data pipelines into a Data Lakehouse architecture. Preference is to the Pittsburgh or Camp Hill locations as a Hybrid based role, although many team members may be remote and travel to the office as needed for meetings, etc.
2. 2. Communicate effectively with all levels of the organization by: Managing customer and expectations; facilitating, planning and meetings; translating customer expectations for staff and peers; representing Highmark with outside entities. Preparing written procedures, policies, reports and correspondence; collaborating and negotiating with departments corporate wide. Collaborating with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions.
3. 3. Management Consulting Identify issues and recommend solutions. Create presentation and present concept to clients, tailoring presentation to audiences of varies levels, subject knowledge and size. Implement recommendations/solutions and ensure client receives the necessary assistance to carry out solutions. Liaising with clients to keep them informed of progress and to make relevant decisions. Advise clients on options, risks, cost vs benefit, impact on other business processes and system priorities.
4. 4. Ensure continuous improvement of processes and delivery of results within assigned unit/area. Organize, direct and coordinate cross-functional activities including staff not under direct managerial control. Encourage innovation and focus resources to ensure successful delivery of desired results. Apply quantitative risk assessment to team's assignments to understand potential threats and the probability they will occur. Lead team in mitigating risks and applying appropriate contingency plans to ensure minimal impacts to customers.
5. 5. Provide leadership to the organization to respond to business opportunities/challenges, new technologies, legislation and other environmental factors. Oversee analysis of issues or needs and review recommended solutions. Assess the impact of strategic business and technical changes on the environment. Responsible for managing all activities within an assigned business unit/area. Foresee organizational impacts and understand the procedures associated with introducing new technologies, while seeking ways to collaborate with other teams outside area of responsibility to facilitate transitions.
6. 6. Optimize the utilization of resources by applying appropriate concepts, technologies and workflows Ability to accept direction and provide leadership to develop/maintain a high-performance work team. Respond to feedback and champion process improvement initiatives by empowering their team to deliver quality services/products to internal and external customers. Implement solutions that are consistent with Highmark's strategic direction. Keep abreast of current industry standards and trends.
7. 7. Staff Management accountabilities to include but not limited to: Developing and providing input to skills assessment and oversee personal development plans as it relates to career development. Coaching, managing and developing employees by establishing clear goals, expectations, and strategies for employee performance. Develop and administer performance reviews with measurable goals. Provide opportunities for staff to maintain current industry knowledge. Provide o