Provider Experience Liaison — Hybrid Role

San Francisco Health Plan; San Francisco (CA); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Paid time off

Professional development

Job summary

San Francisco Health Plan (SFHP) is seeking a Provider Experience Liaison to serve as the central intake and escalation point for provider outreach requests. You will evaluate inquiries, track issues, and coordinate across teams to resolve them while supporting trend analysis and provider education.

The role is hybrid, based in Downtown San Francisco, with onsite requirements starting at 4 days/month and potentially increasing to 8 days/month in 2027.

Qualifications

• Bachelor's degree preferred; or equivalent work experience.
• Minimum two years of experience in provider services, customer service, or healthcare operations.
• Experience supporting provider-facing systems or issue resolution processes.
• Familiarity with Medi-Cal, Medicare and other government-sponsored health programs preferred.

Responsibilities

• Be the primary contact for internal and external provider outreach requests.
• Evaluate and route inquiries to appropriate departments or staff for resolution.
• Monitor and follow-up on escalated issues to ensure satisfactory closure.
• Maintain the provider relations issue tracker, documenting all escalations, responsible parties, and resolution timelines.
• Ensure escalated issues are flagged to management and tracked through completion.
• Be the central liaison between Provider Network Managers, Provider Engagement Representatives, and other departments.
• Support internal stakeholders with provider-related requests across teams.
• Support the collection and analysis of provider feedback and issue trends.
• Collaborate with the Provider Relations Manager to identify areas for improvement and inform strategic initiatives to enhance provider satisfaction.
• Help with provider education, onboarding, and communication efforts.
• Participate in meetings and projects related to provider experience and operational performance.

Skills

Experience in provider services or hc-

Education

Bachelor's degree in business administration, healthcare administration, or related field

Job description

San Francisco Health Plan (SFHP) is seeking a Provider Experience Liaison to serve as the central intake and escalation point for provider outreach requests. You will evaluate inquiries, track issues, and coordinate across teams to resolve them while supporting trend analysis and provider education.

The role is hybrid, based in Downtown San Francisco, with onsite requirements starting at 4 days/month and potentially increasing to 8 days/month in 2027.