Provider Engagement Account Manager

Oklahoma Complete Health; Washington (District of Columbia); Remote; USD 55,000 - 99,000; Full time

Job summary

An established industry player is seeking a Provider Engagement Account Manager to enhance partnerships with healthcare providers. This role is pivotal in ensuring the delivery of high-quality care to members by engaging with providers, resolving issues, and driving performance improvements. The position offers the flexibility of remote work while requiring some local travel. Join a dynamic team committed to transforming community health and providing innovative solutions for a diverse member base. If you're passionate about healthcare and have a knack for relationship management, this opportunity is perfect for you!

Benefits

Health Insurance

401K Plan

Stock Purchase Plans

Tuition Reimbursement

Paid Time Off

Flexible Work Schedule

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Two years of experience in managed care or provider relations.

Responsibilities

• Maintain partnerships with contracted provider networks.
• Drive optimal performance in contract incentive and quality.
• Educate providers on policies and procedures.

Skills

Managed Care Experience

Provider Relations

Quality Improvement

Claims Management

Project Management

HEDIS/Quality Measures

Education

Bachelor's Degree in Related Field

Equivalent Experience

Job description

Provider Engagement Account Manager page is loaded

Provider Engagement Account Manager

Apply locations: Remote-WA
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: 1562296

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Maintain partnerships between the health plan and the contracted provider networks serving our communities. Build client relations to ensure delivery of the highest level of care to our members. Engage with providers to align on network performance opportunities and solutions, and consultative account management and accountability for issue resolution. Drive optimal performance in contract incentive performance, quality, and cost utilization.

• Serve as primary contact for providers and act as a liaison between the providers and the health plan
• Triages provider issues as needed for resolution to internal partners
• Receive and effectively respond to external provider related issues
• Investigate, resolve and communicate provider claim issues and changes
• Initiate data entry of provider-related demographic information changes
• Educate providers regarding policies and procedures related to referrals and claims submission, web site usage, EDI solicitation and related topics
• Perform provider orientations and ongoing provider education, including writing and updating orientation materials
• Manages Network performance for assigned territory through a consultative/account management approach
• Evaluates provider performance and develops strategic plan to improve performance
• Drives provider performance improvement in the following areas: Risk/P4Q, Health Benefit Ratio (HBR), HEDIS/quality, cost and utilization, etc.
• Completes special projects as assigned
• Ability to travel locally 4 days a week
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Bachelor’s degree in related field or equivalent experience.
Two years of managed care or medical group experience, provider relations, quality improvement, claims, contracting utilization management, or clinical operations.
Project management experience at a medical group, IPA, or health plan setting.
Proficient in HEDIS/Quality measures, cost and utilization.

Candidates must reside in the state of Washington, near the Spokane area (Counties include: Ferry, Stevens, Pend-Oreille, Lincoln, Spokane) or in a bordering county of Idaho to be considered for this position. The position allows for remote work but also requires up to 25% local travel for provider visits in the Spokane area.

Pay Range: $55,100.00 - $99,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

About Us

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.