Provider CRM Lead

Humana Inc; United States; Remote; USD 126,000 - 174,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc. is seeking a Provider CRM Lead (Lead Product Manager) to define the strategy, roadmap, and adoption of CRM capabilities for a more connected provider experience.

You will partner with business, operations, digital, analytics, and technology teams to improve provider engagement and operational efficiency while delivering insights for field teams. You will report to the AVP, Product Management and lead end-to-end lifecycle, with a focus on CRM platform capabilities and AI-driven

Qualifications

• Bachelor’s degree.
• 8+ years experience leading CRM implementation.
• 2+ years of project leadership experience.
• Ability to translate business priorities into product requirements, user stories, roadmaps, and delivery plans.
• Experience partnering across business, operations, technology, analytics, and digital teams to implement enterprise solutions.
• Strong analytical skills with the ability to leverage data, performance metrics, and stakeholder feedback to drive continuous improvement.
• Excellent communication, stakeholder management, and change management skills.

Responsibilities

• Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities.
• Lead end-to-end product lifecycle from discovery through delivery and ongoing optimization.
• Mentor and guide other product managers and cross-functional team members.
• Own CRM platform capabilities including customer profiles, segmentation, lead management, campaign management, workflow automation, reporting, and integrations.
• Drive platform modernization and adoption of AI-driven personalization and automation capabilities.
• Ensure data quality, governance, privacy, and compliance standards are maintained.

Skills

CRM implementation leadership

Cross-functional collaboration

Data-driven decision making

Change management

Stakeholder communication

Product management

Education

Bachelor’s degree

Job description

Become a part of our caring community The Provider CRM Lead (Lead Product Manager) is responsible for defining and advancing the strategy, roadmap, and adoption of Provider CRM capabilities that enable a more connected, data-driven provider experience. You will partner across business, operations, digital, analytics, and technology teams to improve provider engagement, strengthen relationship management, streamline workflows, and deliver actionable insights for field and operational teams. The ideal candidate combines product management, customer relationship management, and change leadership experience with the ability to translate business priorities into scalable capabilities that improve provider satisfaction, operational efficiency, and business outcomes. You will report to the AVP, Product Management.

Product Strategy & Vision

• Define and communicate the long-term vision, strategy, and roadmap for CRM capabilities and customer engagement platforms
• Align CRM investments with business objectives, customer needs, and growth strategies
• Identify opportunities to improve customer acquisition, retention, loyalty, and lifetime value through CRM innovation
• Monitor industry trends, emerging technologies, and competitive CRM capabilities

Product Leadership

• Lead end-to-end product lifecycle management from discovery through delivery and ongoing optimization
• Prioritize initiatives using data, customer insights, business outcomes, and stakeholder feedback
• Develop business cases and success metrics for product investments
• Mentor and guide other product managers and cross-functional team members

CRM Platform Management

• Own CRM platform capabilities including customer profiles, segmentation, lead management, campaign management, workflow automation, reporting, and integrations
• Partner with engineering teams to define scalable architecture and platform enhancements
• Drive platform modernization and adoption of AI-driven personalization and automation capabilities
• Ensure data quality, governance, privacy, and compliance standards are maintained
• Use your skills to make an impact

Required Qualifications

• Bachelor’s degree
• 8+ years experience leading CRM implementation
• 2+ years of project leadership experience
• Ability to translate business priorities into product requirements, user stories, roadmaps, and delivery plans
• Experience partnering across business, operations, technology, analytics, and digital teams to implement enterprise solutions
• Strong analytical skills with the ability to leverage data, performance metrics, and stakeholder feedback to drive continuous improvement
• Excellent communication, stakeholder management, and change management skills

Additional Information

This role is not eligible for work visa sponsorship.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40 Pay Range

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline

10-22-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.