Director, Provider Digital

Humana Inc; United States; On-site; USD 168,000 - 231,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off (PTO)

Parental and caregiver leave

Disability and life insurance

Job summary

Humana Inc. seeks a Director, Provider Digital to partner across business, technology, operations, marketing, analytics, and provider-facing teams to drive digital transformation and improve self-service adoption, provider satisfaction, and measurable business results.

You will oversee product management, UX, digital engagement, and provider-channel marketing to ensure coordinated provider experiences. Reporting to the AVP, Product Management, you will lead five direct reports in Product

Qualifications

• 10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement.
• 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives.
• Demonstrated success developing and executing digital strategy, product roadmaps, and investment priorities that drive measurable business outcomes.
• Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities and deliver transformation initiatives.
• Strong experience leveraging data, analytics, and customer/provider insights to improve digital experiences, adoption, and engagement.

Responsibilities

• Oversee product management, UX, digital engagement, and provider-channel marketing capabilities.
• Lead 5 direct reports across Product Management and Design.
• Define requirements, manage priorities, and guide digital product delivery.
• Monitor platform performance, provider satisfaction, adoption, and operational measures.

Skills

Strategic leadership

Cross-functional collaboration

Digital product management

Data-driven decision making

Stakeholder management

Roadmapping & prioritization

Job description

Become a part of our caring community The Director, Provider Digital (Director, Product Management) will partner across business, technology, operations, marketing, analytics, and provider-facing teams to drive digital transformation, improve self-service adoption, enhance provider satisfaction, and deliver measurable business outcomes. You will oversee product management, user experience (UX), digital engagement, and provider-channel marketing capabilities to ensure coordinated, personalized, and impactful provider experiences. You will report to the AVP, Product Management. Lead 5 direct reports across Product Management and Design Lead the roadmap and delivery priorities for provider-facing digital platforms Partner with business, operations, technology, marketing, and provider-facing teams to understand needs and align priorities Define requirements, manage priorities, and guide digital product delivery Monitor platform performance, provider satisfaction, adoption, and operational measures Identify opportunities to improve provider experiences and digital self-service Support investment planning, delivery oversight, and continuous platform improvement Use your skills to make an impact

Required Qualifications

10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives Demonstrated success developing and executing digital strategy, product roadmaps, and investment priorities that drive measurable business outcomes Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities and deliver transformation initiatives Strong experience leveraging data, analytics, and customer/provider insights to improve digital experiences, adoption, and engagement

Preferred Qualifications

Experience within a healthcare payer, provider, or healthcare services organization Experience supporting both public-facing and authenticated digital platforms

Additional Information

This role is not eligible for work visa sponsorship. Work at Home Requirements: To ensure Home or Hybrid Home or Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $168,000 - $231,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, \"Humana\") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-21-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate at any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.