Lead Site Reliability Engineer

Humana; Kentucky; Remote; USD 118,000 - 162,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana is seeking a Lead Site Reliability Engineer to oversee software application stability and deployment across environments. You will coordinate testing, QA, configuration, and support for new releases, while guiding analysts and developers to maintain reliability at scale.

You will lead high-severity incidents, coordinate bridge calls with senior leadership and ensure effective communication under pressure.

Qualifications

• Bachelor's degree or higher in computer science or related field.
• 8+ years in IT/SRE/DevOps/Platform Engineering roles.
• 2+ years leading technical projects or teams.
• Ability to lead high-severity incident and restoration calls with senior leadership.
• Strong verbal communication under pressure and stakeholder management.
• Proficient in root cause analysis across multi-system environments.
• Familiarity with generative/agentic AI tools for analysis and authoring.
• Passion for improving consumer experiences and pharmacy operations.

Responsibilities

• Maintain and implement software applications within Humana.
• Lead testing, QA, configuration, installation and support for new software/releases.
• Advise executives on functional strategies and coordinate incident response.

Skills

Incident leadership

Communication

Root cause analysis

AI tools

On-call readiness

Customer focus

Agile SDLC

Education

Bachelor's degree in computer science or related field

Experience: 8+ years in IT/SRE/DevOps/Platform Engineering

2+ years project/technical lead experience

Master's Degree

Healthcare/pharmacy domain knowledge

Tools

.NET

Java

TypeScript

SQL Server

Oracle Database

PostgreSQL

MongoDB

Kubernetes

Temporal

Dynatrace

Splunk

Job description

Become a part of our caring community

The Lead Site Reliability Engineer maintains, integrates and implements software applications within the organization. The Lead Site Reliability Engineer works on problems of diverse scope and complexity ranging from moderate to substantial. The Lead Site Reliability Engineer coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems and software source code. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Required Qualifications

• Bachelor's degree in computer science or related field.


• 8 or more years in information technology field, SRE, DevOps, Platform Engineering.


• 2 or more years of project/technical lead experience


• Demonstrated ability to lead high-severity incident and service restoration bridge calls, including coordination and communication with senior leadership.


• Must possess strong verbal communication skills, remain composed under pressure, provide clear status updates, drive technical teams toward resolution, and confidently manage stakeholder expectations during critical outages.


• Ability to perform root cause analysis over a broad range of software technologies in a large, multi-system production environment supporting critical pharmacy operations


• Understanding and experience with generative and agentic AI tools for authoring and analysis


• Must be passionate about contributing to an organization focused on continuously improving consumer experiences


• Availability for occasional and/or weekend escalations on an as-needed basis, to support pharmacy releases and escalations

Preferred Qualifications

• Master's Degree


• Domain knowledge and experience working in the health care sector, specifically pharmacy


• Experience with .NET, Java, Typescript, SQL Server, Oracle Database, Postgres, MongoDB, Kubernetes, Temporal, and similar technologies, particularly in a regulated enterprise environment


• Experience working with Agile SDLC and/or Scrum


• Extensive experience with large-scale observability tools such as Dynatrace and Splunk

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$117,600 - $161,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.