Provider Coordinator

Telemynd; Maynard (MA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-friendly

Job summary

Telemynd seeks a Provider Coordinator to drive growth, engagement, and performance of a provider network. You will be the primary contact for providers, fostering partnerships, expanding available hours, and ensuring capacity is fully utilized to boost encounters.

The role emphasizes relationship-driven sales, strong communication, and data-informed strategies to sustain long-term partnerships and provider satisfaction.

Qualifications

• Experience in provider relations or similar relationship-focused role.
• Strong communication and account-management skills.
• Ability to analyze performance data to guide growth strategies.
• Demonstrated ability to meet growth targets.
• Comfortable working in a remote environment.

Responsibilities

• Own growth of assigned provider network and meet quarterly targets.
• Build trusted partnerships with providers and maximize capacity.
• Onboard new providers and run onboarding meetings.
• Maintain timely communication with network and manage retention.
• Track network metrics: encounters, capacity, utilization and retention.

Skills

Provider relations

Account management

Sales mindset

Relationship building

Data-driven decisions

Communication

Cross-functional collaboration

Tools

EMR/EHR

Office 365

CRM systems

Job description

Telemynd is a comprehensive mental health solution focused on putting people first, always. We believe in removing barriers for individuals seeking care and easing the burdens for those delivering it. We are a place where every participant of the behavioral health system is set up for success — and it’s a mission we’re proud to say we live every single day.

In this role, you will own the growth, engagement, and performance of an assigned provider network, combining a relationship driven sales approach with strong provider relationship management. As the primary point of contact for your providers, you will build trusted partnerships, understand their professional goals, and position Telemynd as the partner of choice for growing and maximizing their clinical practice.

The Provider Coordinator is responsible for expanding provider capacity, increasing initial encounter volume, and strengthening both provider and patient retention. You will proactively identify growth opportunities within your network, communicate the value of expanding clinical availability and partner with providers to open additional appointments and ensure that available capacity is fully utilized.

Success in this role requires a relationship-driven sales mindset, strong communication and account-management skills and the ability to use performance data to guide meaningful conversations with providers. You will manage the provider relationship throughout the lifecycle—from onboarding and ramp-up through full caseload development and long-term retention—while addressing concerns, identifying at-risk relationships and creating strategies that support provider satisfaction and continued growth.

The ideal candidate has a background in account management, provider relations, sales, or a similar relationship-focused role and is comfortable working toward measurable growth goals. The primary objective is to build a loyal, engaged provider network while maximizing clinical capacity, increasing encounter volume, and creating a positive, long-term partnership between providers and Telemynd.

Abilities & Skills

• Engage and grow your assigned provider network to meet quarterly network growth targets
• Foster a positive provider experience that encourages providers to open additional capacity and expand their available hours
• Deliver an expeditious and highly responsive communication protocol with your entire network.
• Drive growth of initial encounters by ensuring new provider availability is fully utilized on a weekly basis
• Build strong, supportive relationships with providers to identify opportunities for growth, expand their available hours and help minimize unused hours
• Own provider retention metrics, proactively identifying at-risk providers and implementing strategies to keep them engaged and growing with Telemynd
• Monitor and improve patient retention across your provider network, including continuity of care and follow up encounter rate
• Manage the provider lifecycle from onboarding and ramp-up to full caseload insuring long term capacity growth
• Onboard new providers and lead provider onboarding meetings to ensure understanding of Telemynd’s policies and procedures and ensure training is completed in a timely manner to help drive success on the platform and accelerate time to first encounter
• Ensure providers complete encounter notes in a timely manner to maintain compliance; escalating to management when necessary
• Maintain a high level of provider satisfaction as a driver of retention and network growth
• Track, analyze and present network growth and initial encounter, capacity, utilization and retention metrics upline and across the organization

Preferred Qualifications

• Demonstrated ability to work in a fast-paced environment.
• Ability to multi-task, prioritize and manage time effectively
• Ability to interpret performance metrics, identify trends and insights into actionable growth strategies
• Strong customer service, sales and marketing skills
• Ability to work cross-functionally to resolve operational barriers and support a positive provider experience
• Ability to work independently, maintain accountability and communicate effectively in a remote
• Understanding of time zones to be able to handle multiple provider calendars
• Working knowledge of EMR/EHR systems and platforms
• Office 365 platform including Outlook, Excel, Word, and Teams.
• Experience working with CRM and marketing systems a plus.