Clinical Data & Transitions Specialist

TeleMate Health INC.; Old Hickory (TN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Remote work flexibility

Job summary

TeleMate Health is a hybrid Clinical Data & Transitions Specialist role, combining clinical data management with patient outreach and enrollment for remote patient monitoring (RPM) services.

The position emphasizes meticulous record-keeping, eligibility verification, and coordinated care transitions across teams, in a remote/hybrid environment. Strong communication and healthcare support experience are essential for success.

Qualifications

• Experience in healthcare administration or clinical support.
• Strong data entry and accuracy skills for patient records.
• Familiarity with EMR/EHR systems and ICD-10 knowledge is a plus.

Responsibilities

• Enter, review, and maintain patient demographic, clinical, and administrative information across EMR systems.
• Review diagnoses and ICD-10 codes to identify conditions for RPM enrollment.
• Assist with patient intake and verify insurance eligibility and coverage.

Skills

Healthcare experience

Data entry

Remote work

Communication skills

Privacy & confidentiality

EMR navigation

Multi-tasking

Team collaboration

Reliable internet & private workspace

Education

Medical Assistant certification

Tools

EMR/EHR systems

Microsoft Office

CRM systems

Job description

Clinical Data & Transitions Specialist

TeleMate Health | Hybrid Clinical & Administrative Role

About TeleMate Health

At TeleMate Health, we are dedicated to transforming healthcare delivery through innovative solutions. Our mission is to bridge gaps in healthcare by providing a unique level of remote monitoring and clinical intervention. Through individualized, holistic patient care, we strive to connect with patients in meaningful ways and ensure they have the support and resources they need to thrive.

We are seeking a detail-oriented, compassionate, and driven Clinical Data & Transitions Specialist to join our growing team. This hybrid role combines clinical data management and administrative responsibilities with patient outreach and care coordination. The ideal candidate has a strong foundation in healthcare, enjoys working with detailed patient information, and is equally comfortable navigating clinical systems and building relationships with patients.

This is an opportunity for someone who is eager to learn, contribute across teams, and grow alongside a company committed to making a meaningful difference in patients’ lives.

Position Overview

The Clinical Data & Transitions Specialist plays an important role in supporting patient enrollment, clinical data accuracy, and seamless transitions into TeleMate Health’s remote patient monitoring (RPM) services.

This position requires a balance of administrative precision, clinical understanding, and compassionate patient communication. Responsibilities include reviewing patient records, entering and verifying clinical and demographic information, identifying relevant diagnoses, confirming insurance information, and conducting outbound calls to educate patients and facilitate enrollment.

The successful candidate is organized, diligent, and self-motivated, with the ability to work independently in a remote environment while communicating effectively and collaborating with multiple teams. Flexibility is essential, as responsibilities may shift based on operational needs.

Key Responsibilities

Clinical Data & Administrative Support

• Accurately enter, review, and maintain patient demographic, clinical, and administrative information across multiple electronic medical record (EMR) systems and platforms.
• Navigate patient charts, medical histories, and clinical documentation to locate relevant information and support patient eligibility review.
• Review documented diagnoses and ICD-10 codes to identify potential qualifying conditions for remote patient monitoring services.
• Identify missing information, discrepancies, or inconsistencies across patient records and follow established procedures to resolve or elevate them.
• Maintain accurate, organized, and timely documentation while meeting established productivity and quality expectations.
• Assist with patient intake processes, ensuring required information and documentation are complete.
• Verify patient insurance eligibility and relevant coverage information, following established workflows.
• Communicate with internal teams to clarify documentation, resolve data discrepancies, and support accurate patient records.
• Maintain patient confidentiality and comply with applicable privacy requirements and company policies.

Patient Transitions & Enrollment

• Make outbound calls to new and eligible patients to introduce TeleMate Health’s services and facilitate enrollment.
• Clearly explain the purpose, benefits, expectations, and functionality of remote patient monitoring services and equipment.
• Guide patients through the intake and enrollment process, obtaining and confirming necessary information.
• Help patients understand how and when to use their monitoring equipment and what to expect from the service.
• Build rapport with patients, address questions and concerns, and encourage participation through patient-centered communication.
• Provide a high level of customer service while demonstrating patience, empathy, and professionalism.
• Communicate relevant patient information and enrollment updates to the appropriate internal teams.
• Support a smooth transition into services by ensuring patient expectations are clear and necessary next steps are communicated.

Cross-Functional Team Support

• Collaborate with clinical, transitions, and other operational teams to support patient care and company objectives.
• Adapt to changing priorities and assist with responsibilities across teams as operational needs arise.
• Maintain clear, timely communication with colleagues and leadership, particularly when addressing barriers, delays, or patient concerns.
• Participate in training, team meetings, and process improvements to strengthen workflows and support a positive team environment.
• Demonstrate initiative, accountability, and a willingness to take ownership of tasks and contribute beyond day-to-day responsibilities when needed.

Qualifications & Skills

Required Qualifications

• Experience in a healthcare, clinical administrative, medical office, patient support, or similar role.
• Strong computer skills, including accurate data entry and the ability to navigate multiple software platforms.
• Excellent attention to detail and a commitment to maintaining accurate patient records.
• Strong verbal and written communication skills.
• Professional, compassionate, and patient-centered approach to customer service.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work independently, remain focused, and manage time effectively in a remote setting.
• Willingness to learn new systems, processes, and responsibilities.
• Ability to collaborate effectively across teams and adapt to changing business needs.
• Reliable high-speed internet and a private, quiet home workspace where patient conversations can be conducted without interruption and protected health information remains confidential.

Preferred Qualifications

• Medical Assistant (MA) certification or experience in a similar clinical support role.
• Experience with electronic medical records (EMRs), electronic health records (EHRs), or other clinical documentation systems.
• Familiarity with ICD-10 codes, medical terminology, clinical diagnoses, and patient eligibility criteria.
• Experience with insurance eligibility verification, benefits review, or insurance-related administrative processes.
• Experience with clinical data entry, patient demographics, chart review, or medical record management.
• Experience working with geriatric patients or individuals who may need additional support navigating healthcare services.
• Experience in patient intake, care coordination, healthcare customer service, or transitions of care.
• Inside sales, patient enrollment, or other experience communicating service benefits and addressing objections.
• Contact center or high-volume outbound calling experience.
• Proficiency with Microsoft Office applications and other common workplace technology.

The Ideal Candidate

The ideal candidate is knowledgeable and capable while remaining teachable, curious, and open to feedback. They take pride in doing things correctly, understand the importance of accurate patient information, and are willing to work through the detailed, sometimes repetitive tasks that keep our operations running smoothly.

They are also:

• Diligent and self-motivated: Takes initiative, stays focused, and maintains productivity while working remotely.
• Detail-oriented: Recognizes that accuracy in patient records, diagnoses, and insurance information matters.
• Compassionate and patient: Communicates with empathy, particularly when working with older adults or patients who need additional guidance.
• Confident and personable: Builds trust with patients, communicates clearly, and can explain the value of services without being pushy.
• Adaptable and collaborative: Willingly supports different teams and adjusts to changing priorities.
• Accountable and solutions-oriented: Takes ownership of responsibilities, follows through, and communicates when support is needed.
• Growth-minded: Eager to develop new skills, deepen their understanding of the business, and take on increasing responsibility over time.

We are looking for someone who wants to build a meaningful career, contribute to a growing organization, and continually develop both personally and professionally.

Work Environment

This is a remote position requiring a dedicated, private workspace and reliable high-speed internet. The role involves frequent computer use, detailed data entry, navigating multiple systems, and regular outbound patient calls.

The successful candidate must be comfortable balancing independent work with consistent communication and collaboration across teams. Flexibility, organization, and the ability to adjust priorities are essential to success in this hybrid position.

Why Join TeleMate Health?

At TeleMate Health, your work directly supports our mission to bridge gaps in healthcare and provide meaningful, individualized patient care. You will have the opportunity to develop a broad understanding of clinical operations, patient transitions, and remote patient monitoring while contributing to a collaborative and growing team.

We value team members who take initiative, remain open to learning, and are passionate about making a difference. As our company continues to grow, we encourage employees to expand their skills, explore new responsibilities, and pursue opportunities for professional development.

If you are a motivated healthcare professional who enjoys both the clinical details and the human side of patient care, we would love to hear from you!