Protocol Specialist

Manhattan Strategy Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

The Manhattan Strategy Group (MSG) is seeking a Protocol Specialist to support the USTDA with event management, logistics, outreach and related activities, including reverse trade missions (RTMs), conferences, forums, workshops, trainings, and other events.

A full range of services necessary to execute these activities includes event planning and project management; venue and vendor coordination; domestic and international travel and logistics; support for high-level foreign delegations and U.S.

Qualifications

• At least five (5) years of experience supporting protocol requirements for international delegations with Heads of State, senior government officials, diplomatic representatives, and other high-level participants.
• Formal training or certification in protocol, diplomatic protocol, international protocol, or a related field is required.
• Demonstrated knowledge of official forms of address, precedence, flag and country protocols, seating arrangements, introductions, receiving lines, gift exchanges, ceremonial requirements, and other customs associated with high-level international engagements.
• Experience supporting official ceremonies, VIP arrivals and departures, bilateral meetings, signing ceremonies, receptions, and other formal events may be required depending on the applicable Task Order.
• Must exercise discretion, cultural awareness, attention to detail, and sound judgment when advising on sensitive or high-level protocol matters.

Responsibilities

• Develop and implement plans for RTMs, conferences, forums, trainings, and other events in the United States and overseas.
• Coordinate venue selection, vendors, logistics, travel, lodging, visas, and on-site support for participants.
• Manage recruitment, outreach, and registration; prepare agendas, itineraries, and event materials; arrange interpretation and translation as needed.
• Provide post-event monitoring, evaluation, data analysis, reporting, and closeout activities to measure impact and outcomes.

Job description

The Manhattan Strategy Group (MSG) is seeking a Protocol Specialist to support the U.S. Trade and Development Agency (USTDA) with event management, logistics, outreach and related activities. USTDA requires support to plan, organize, and implement partnership building activities that support the Agency’s mission, including reverse trade missions (RTMs), conferences, forums, workshops, trainings, and other events.

A full range of services necessary to successfully execute these activities includes, but is not limited to, event planning and project management; venue and vendor coordination; domestic and international travel and logistics; support for high-level foreign delegations and U.S. Government participants; participant recruitment, outreach, and registration; development of agendas, itineraries, and event materials; interpretation and translation; audiovisual and virtual event support; transportation, lodging, and other on-site logistics; and post-event monitoring, evaluation, data analysis, reporting, and closeout activities.

MSG specializes in delivering innovative solutions in program management, logistics, training and technical assistance, research and evaluation, marketing and communications, and technology and digital services to a range of federal, state and local clients.

Required Qualifications

• At least five (5) years of experience supporting protocol requirements for international delegations with Heads of State, senior government officials, diplomatic representatives, and other high-level participants.
• Formal training or certification in protocol, diplomatic protocol, international protocol, or a related field is required.
• Demonstrated knowledge of official forms of address, precedence, flag and country protocols, seating arrangements, introductions, receiving lines, gift exchanges, ceremonial requirements, and other customs associated with high-level international engagements.
• Experience supporting official ceremonies, VIP arrivals and departures, bilateral meetings, signing ceremonies, receptions, and other formal events may be required depending on the applicable Task Order.
• Must exercise discretion, cultural awareness, attention to detail, and sound judgment when advising on sensitive or high-level protocol matters.

Preferred Qualifications

• Demonstrated knowledge of international trade, including industry and sector expertise, trade capacity building, and U.S. commercial opportunities, with the ability to identify appropriate foreign delegates, U.S. businesses, technical experts, site visits, speakers, and business briefing participants that will most effectively accomplish USTDA’s objectives for a particular RTM, Conference, Forum, Training, or similar event;
• Expertise in planning, organizing, and executing RTMs, Conferences, Forums, Trainings, and other events in the United States and overseas, including in-person, virtual, and hybrid formats, and the demonstrated capacity to successfully manage multiple events and Task Orders concurrently across different countries, cities, time zones, and sectors;
• Expertise in identifying, vetting, and coordinating with appropriate technical and industry experts who can support the planning, development, and execution of sector-specific events and ensure that event programming is technically relevant and responsive to USTDA’s objectives;
• Expertise in identifying, recruiting, and securing appropriate speakers, moderators, U.S. companies, government representatives, and other stakeholders for events related to U.S. commercial opportunities in USTDA target markets;
• Expertise in domestic and international travel planning and implementation, including the coordination of complex, multi-country and multi-city itineraries, air and ground transportation, lodging, visas and other travel documentation, and travel-related changes or disruptions;
• Expertise in coordinating interpretation and translation services, including assessing language requirements, securing qualified interpreters and translators, coordinating simultaneous and consecutive interpretation, and managing translated event materials and supporting documentation;
• Demonstrated ability to provide excellent customer service and responsive support to USTDA personnel, foreign delegates, U.S. Government officials, U.S. companies, speakers, vendors, and other event participants, including the ability to professionally address changing requirements and time-sensitive issues;
• Expertise in venue sourcing, vendor management, event logistics, audiovisual production, registration, transportation, catering, and other operational requirements necessary to execute professional and well-managed events;
• Expertise in marketing and conducting targeted outreach for events, including the use of websites, email campaigns, social media, and other communications tools to recruit appropriate participants, publicize events in advance, and disseminate information during and following an event;
• Expertise in diplomatic protocol and the professional management of foreign delegations, senior government officials, and other high-level participants in the United States and overseas;
• Demonstrated ability to manage event schedules, budgets, vendors, deliverables, and competing priorities while maintaining attention to detail, quality control, and compliance with applicable Task Order and USTDA requirements; and
• Expertise in monitoring, capturing, and documenting the activities and outcomes of international trade events, with particular attention to results that support USTDA’s mission, facilitate commercial engagement, and contribute to increased U.S. exports and other Agency objectives.