Protective Services Supervisor – Bilingual English/Spanish

Greater Springfield Senior Services, Inc; Springfield (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Greater Springfield Senior Services, Inc is seeking an experienced Supervisor for Protective Services to coordinate and supervise the Protective Services Program and staff in Massachusetts.

The role requires coordinating case assignments, ensuring compliance with state regulations, and providing administrative and clinical supervision. Strong bilingual English/Spanish abilities are required and onsite work is expected.

Qualifications

• Master's degree in social work, psychology, counseling, or related field plus 1 year of experience in counseling/case management.
• Bachelor's degree in related field plus 2 years of experience in protective or crisis intervention services.
• Supervisory experience is preferred.

Responsibilities

• Review Protective intakes, assign cases to Protective Services workers, and monitor assessment and casework for compliance with 651 CMR 5.00 and related directives.
• Provide administrative and clinical supervision for direct reports.
• Review written case documentation for EA regulations compliance and direct workers accordingly.
• Provide back-up consultation to On Call Worker.
• Monitor staff compliance with verbal and written reports to the District Attorney’s Office for serious abuse/neglect/exploitation cases.
• Participate in legal actions on behalf of the Corporation and coordinate with staff and attorneys.
• Enforce agency personnel policies and maintain strict confidentiality of client information.
• Access CORI data appropriately and comply with non-disclosure terms.
• Attend trainings, meetings, and community liaison activities; support home care personnel development.

Skills

Bilingual English/Spanish

Leadership

Case management

Policy compliance

Education

MSW or higher

BA in related field

Job description

Full-time, 35 hours per week

NOT Remote

Fluency in English and Spanish required

Responsible for coordinating and supervising the Protective Services Program and staff.

• Review Protective intakes, assign cases to Protective Services workers, and monitor the assessment/evaluation process and casework practice to ensure compliance with 651 CMR 5.00 and other applicable instructions and memoranda governing the Protective Services program.
• Provide administrative and clinical supervision for direct reports.
• Complete regular review of written case documentation for compliance with EA regulations and properly direct Protective Services Case Workers.
• Provide back-up consultation to On Call Worker.
• Monitor staff compliance with verbal and written reports to the District Attorney’s Office when a case of serious abuse, neglect or exploitation exists.
• Participate in legal actions on behalf of the Corporation, coordinate contacts with the Corporation’s staff and attorneys, and represent Home Care Corporations in relevant court proceedings.
• Enforce compliance with agency personnel policies.
• Provide technical assistance/consultation with the agency’s other case managers on protective services as needed.
• Coordinate communication and meetings with the EOEA Regional Manager and other EA staff where appropriate.
• Attend appropriate meetings and trainings to ensure program compliance with EOEA directives and carry out other Protective Services program planning and implementation as assigned.
• Participate in the development and/or training of all Home Care personnel.
• Attend individualized supervisory sessions and in‑service trainings.
• Conduct in‑services in the community.
• Represent the agency within the community and the service system; serve as liaison with contracted agencies for specialized programs such as in‑home counseling, guardianship, emergency food, emergency shelter, etc.
• Appropriately access CORI data and strictly abide by the terms and conditions of the agreement of Non-Disclosure.
• Maintain and enforce strict confidentiality standards and ensure the security of client information.
• Attain a thorough knowledge and understanding of ASAP and other Community‑based Programs and maintain an ability to make appropriate referrals.
• Conduct home visits in place of or in assistance to Protective Services Case Workers.
• Rotating on-call duties required

Education and Experience

(a) a Master’s or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention role;

or

(b) A Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least two years of experience in counseling, casework or case management providing protective or crisis intervention services

• Supervisory experience is preferred